Director of Customer Service
2 weeks ago
Prior experience in CRM is a must
- Experience in Consumer Goods, Nutrition, Dairy or Consumer Health industries
**Responsibilities**:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives.
- Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyze customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
- Acts as a liaison between the customer service department and other divisions in the company.
- Drafts and implements the departments budget.
- Performs other related duties as assigned.
**Job Requirements**:
- Bachelor’s Degree in Business Management, Marketing or equivalent is required
- At least 15-20 years experience in Customer Service & CRM related roles
- Good Interpersonal and Communication skills
- Self motivated, decisive and analytical
**Call for Action**:
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