Customer Experience Director
1 week ago
Talent Search Recruitment - Indonesia is searching for a seasoned Customer Experience Director to oversee our customer retention initiatives.
About the RoleThe Customer Experience Director will be responsible for leading the development and implementation of a comprehensive customer retention strategy to increase customer satisfaction and loyalty.
Key Responsibilities- Develop and execute a customer-centric approach to drive repeat business and grow customer lifetime value.
- Collaborate with internal stakeholders to ensure seamless execution of the customer retention plan.
- Design and implement regular retention campaigns to engage customers and promote loyalty.
- Manage customer data requirements to support informed decision-making.
- Lead the development of customer satisfaction and NPS metrics to measure success.
- Degree in Marketing or related field.
- Minimum 4 years' experience in CRM marketing, preferably in B2C brands within the food and beverage industry.
- Proven track record of success in developing and executing customer retention strategies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience working with CRM/digital marketing agencies.
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Client Experience Director
4 days ago
Jakarta, Jakarta, Indonesia LUXASIA Full timeAs the Client Experience Director at Parfums Christian Dior, you will be responsible for creating an exceptional customer experience, driving sales and client management targets, and embodying the brand's values. This role involves managing a team of professionals to achieve store performance and contribute to wider business development.Key...
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Customer Success Director
1 day ago
Jakarta, Jakarta, Indonesia Integrity Full timeJob DescriptionAs a Customer Success Director at Integrity, you will be responsible for managing key client relationships and driving business growth through exceptional customer service. This role involves managing the launch of new screenings, presenting training to client representatives, and delivering strong results.Manage the launch of new...
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Sales and Customer Experience Director
2 weeks ago
Jakarta, Jakarta, Indonesia adidas Full timeStore Profitability ExpertWe are seeking a highly skilled Store Profitability Expert to join our team. As a key member of our leadership team, you will be responsible for driving store profitability, managing resources, and ensuring the store is a showcase for our brand.Main ResponsibilitiesDevelop and implement strategies to drive store profitability,...
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Employee Experience Director
2 weeks ago
Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full timeIn this role as Employee Experience Director, you will be responsible for developing employee engagement strategies to foster a positive work environment and promote a culture of excellence. You will also drive the formulation of policies and procedures, and manage all operational matters from onboarding to performance management and staff development.About...
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Senior User Experience Director
2 days ago
Jakarta, Jakarta, Indonesia Blackstone Full timeWe are Seeking: An experienced Research and User Experience Director to join our team and help us deliver exceptional user experiences.In this role, you will be responsible for developing and executing user experience strategies, leading design teams, and collaborating with stakeholders to drive business results.Requirements:Proven track record in leading...
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Director of Employee Experience
1 week ago
Jakarta, Jakarta, Indonesia Kelas Pintar Full timeKey ResponsibilitiesThe Human Resources Director will be responsible for:Establishing and leading the design and execution of HR strategies aligned with the company's vision and goalsEnsuring compliance with Indonesian labor laws and providing expert guidance on employment practices, contracts, and labor relationsLeading the full recruitment process,...
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Customer Experience Leader
1 week ago
Jakarta, Jakarta, Indonesia PT Maxx Coffee Prima Full timeAs a Customer Experience Leader at PT Maxx Coffee Prima, you will be responsible for delivering exceptional customer experiences and driving business results through effective store operations and customer engagement strategies.Main Responsibilities:Develop and execute customer engagement plans to increase customer loyalty and retention.Lead and motivate a...
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Production Director
1 week ago
Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full timeAbout the RoleWe are looking for a dynamic Production Director to join our team in Indonesia. As a Production Director, you will be responsible for planning, coordinating, and executing production activities to meet customer demands. You will work closely with our Commercial Director to ensure seamless communication and collaboration between departments.Key...
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Customer Experience Leader
2 weeks ago
Jakarta, Jakarta, Indonesia VML South Africa Full timeAbout the RoleThe Customer Experience Leader will be responsible for developing and executing customer-centric strategies that drive business growth and customer engagement. This role requires a deep understanding of customer behavior, market trends, and digital technologies.Your Key ResponsibilitiesDevelop Customer-Centric Strategies: Create comprehensive...
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Customer Experience Director
2 days ago
Jakarta, Jakarta, Indonesia Manulife Insurance Malaysia Full timeWe are a leading financial services provider dedicated to empowering our clients and colleagues around the world to make informed decisions and live better lives. Our initiatives span environmental sustainability, community investments, and values-driven business practices that set us apart. We prioritize our employees' growth and well-being, as when they...
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Patient Experience Director
4 days ago
Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full timeJob OverviewAs a Patient Experience Department Head at BMHS (Bundamedik Healthcare System), you will play a crucial role in developing and implementing comprehensive patient experience strategies aligned with organizational goals. This position requires strong leadership skills, excellent communication, and interpersonal skills to oversee the collection,...
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Digital Creative Director
4 days ago
Jakarta, Jakarta, Indonesia Grafis Masa Kini Full timeGrafis Masa Kini is seeking a Digital Creative Director to lead the way in shaping impactful brand narratives and driving creative excellence.Role OverviewThis role requires a strategic thinker who can integrate technology, data, and storytelling to craft engaging customer experiences. The ideal candidate will have a proven track record of conceptualizing...
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Managing Director
4 days ago
Jakarta, Jakarta, Indonesia Robert Walters Full timeManaging Director (Medical Device) (JDFCB1-6B86F212) Jakarta, IndonesiaAn exciting Managing Director (Medical Device) job opportunity has become available to lead a heritage brand of a highly reputable Medical Device company.About the Managing Director (Medical Device) Role:Due to excellent results and future expansion plans, the Managing Director (Medical...
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Centre Director
3 days ago
Jakarta, Jakarta, Indonesia Askheadhunter Full timeCentre Director - ELS Kuala Lumpur and UPM SerdangJob SummaryReporting directly to the Director of Operations, the Centre Director (CD) is responsible for overall operations (Admin and Academic) concerning his/her individual Language Centre in compliance with the ELS Language Centres Operations Manual, the Franchise Agreement, and the local Centre's policies...
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project director
1 week ago
Jakarta, Jakarta, Indonesia PT YPTT Solutions Indonesia Full timeResponsibilities:Supervises and updates the construction plan, organizes construction resources reasonably, ensures the completion of tasks, and analyzes the engineering progress through the GAP protocol.Ensure that the construction quality complies with the engineering specifications and contract acceptance requirements. Organize pre-service training for...
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Head of Customer Experience
3 weeks ago
Jakarta, Jakarta, Indonesia Pengiklan Anonim Full timeJob Requirements:Bachelor Degree or Master Degree in any fieldSolid Experience in Planning and Implementing Service Blueprint in Service Industry such as Hospital, Hotel, and Tourism.Proficiency in English and Mandarin language (plus point)Knowledge and Skills Required: Customer Service, Customer Satisfaction Index, and Good communication and diplomacyJob...
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Customer Experience Manager
2 weeks ago
Jakarta, Jakarta, Indonesia Circles Full timeAbout UsCircles is a leading technology company transforming the telco industry with its innovative SaaS platform, Circles X. Our platform empowers telco operators to create and manage successful digital brands.Our StoryWe started by disrupting the telco space in Singapore and have since expanded our reach to Singapore, Taiwan, and Australia through our own...
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Operations Director
4 weeks ago
Jakarta, Jakarta, Indonesia Gateway Search Full timeOperations Director - JV Operations - Data CenterPosition: Director of Operations - JV Ops - Data CenterTerms: Full-timeThis is a day-to-day operations leadership role in which you will ensure the organization's operations activities are aligned with the company's financial and operational objectives while supporting and building the Indonesia JV Company &...
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Customer Experience Champion
1 week ago
Jakarta, Jakarta, Indonesia Siemens Mobility Full timeAbout the Role:We are seeking an experienced professional to join our vibrant international team, leveraging their expertise to drive exceptional customer experiences.Deliver top-notch support services to customers, focusing on issue resolution and quality enhancement.Lead site activities with the local team, encompassing remote support, technician...
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Customer Experience Manager
2 weeks ago
Jakarta, Jakarta, Indonesia Plaza Indonesia Full timeJob DescriptionTalent Acquisition & Organizational Development Manager at Plaza IndonesiaKey Responsibilities:Prioritize and execute strategic planning for enterprise-wide rewards and loyalty programs.Lead the development of a CRM system design, ensuring seamless integration with customer management strategies.Develop and implement a customer-centric value...