Customer Experience Director

1 week ago


Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full time

Talent Search Recruitment - Indonesia is searching for a seasoned Customer Experience Director to oversee our customer retention initiatives.

About the Role

The Customer Experience Director will be responsible for leading the development and implementation of a comprehensive customer retention strategy to increase customer satisfaction and loyalty.

Key Responsibilities
  • Develop and execute a customer-centric approach to drive repeat business and grow customer lifetime value.
  • Collaborate with internal stakeholders to ensure seamless execution of the customer retention plan.
  • Design and implement regular retention campaigns to engage customers and promote loyalty.
  • Manage customer data requirements to support informed decision-making.
  • Lead the development of customer satisfaction and NPS metrics to measure success.
Requirements
  • Degree in Marketing or related field.
  • Minimum 4 years' experience in CRM marketing, preferably in B2C brands within the food and beverage industry.
  • Proven track record of success in developing and executing customer retention strategies.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience working with CRM/digital marketing agencies.


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