Operational Manager
2 weeks ago
Are you an experienced and dynamic professional with a passion for real estate development searching for a fresh career opportunity? One of Bali’s buzzing property management groups is looking for an Operational Manager to join their team immediately.
**Requirements**:
- Minimum 3-4 years of work experience in a 3 to 5-star hotel or at a multi-property level, such as Duty Manager, Assistant Operations Manager, Hotel Manager, or Operations Supervisor.
- Having a background in hotels is ideal, though experience in property or villa management is also preferred.
- Speaks and writes excellent English and Bahasa Indonesia. Another language is a bonus.
- Hard-working individual and very good time management abilities and organisation skills.
- Excellent oral and written communication skills with the staff, guests, and management.
- Familiar with most OTA's and channel managers.
- Available to work full-time ASAP and guest oriented minded.
- Attention to detail skills are a must.
**Responsibilities**:
- Oversee and manage the team on a day-to-day basis to ensure delivery of the very best possible quality and customer service.
- First response for guest complaints where staff request assistance.
- Assist team with issues with community/neighbors with support from all HOD in all aspects of running the operations.
- Monitor the coordination between all departments for smooth & efficient operations. Support and work with all heads of Departments in all aspects of running the operations.
- Assist in conducting regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery, and also any staff issues. Minutes of the meeting are to be sent to the GM.
- Ensure SOP implementation in all departments and check the same during routine operational checks inspecting all departments for SOP implementation.
- Monitor the purchase/indent/requisitions of each department.
- Inspecting all departments for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.
- Meet all Dept. Heads to review & train the staff. Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Be available on call to resolve any urgent problems in emergencies.
- Responsible for the overall management of the operation of the properties.
- Source and screen new operational employees.
- Support for roster optimisation and adjustment in case of emergency (sick leaves, resignation).
- Support/cover Reservation & Guest relation team as required.
- Any other duties assigned by the General Manager.
**Benefits**:
- Salary according to experience
- Service charge
- BPJS + THR
- Lunch and petrol allowance
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