Customer Incubation Specialist
1 week ago
Serve as the primary point of contact during the incubation period
- Develop strong relationships with customers to understand their needs, objectives, and pain points
- Monitor customer activity to ensure optimal use of the platform
- Track key metrics (e.g., engagement rate, product utilization, issue resolution time) to measure customer readiness for AM transition
- Collaborate with cross-functional teams (e.g., Product, Support) to ensure timely resolution of customer challenges
- Analyze feedback to identify trends and suggest improvements to enhance the customer
- Assess customer readiness based on defined parameters (e.g., consistent product usage, issue resolution, customer satisfaction scores)
- Coordinate handover to the AM team, providing detailed customer history and insights
- Ensure a seamless transition to the AM team for ongoing relationship management experience
- Provide training and resources to increase product adoption and proficiency (if needed)
**Office location: Sudirman, Jakarta, Indonesia**
**Working arrangement: Hybrid
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