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Customer Success Specialist- English

2 weeks ago

Jakarta, Indonesia Hostinger Full time

Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it at your previous job, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match We are looking for an **Experienced Customer Success Specialist** to join our Customer Success Websites Team.

We are Hostinger, a world-class web hosting company ranked among the Top 3 hosting brands in the world. Our team consists of 1,000+ curious and high-spirited professionals working worldwide. Are you getting excited? Keep reading to learn more.

**What you will do**:

- Communicate with customers and solve their website-related technical issues via live chat and tickets;
- Be a true ambassador, and show our customers what customer obsession is really about;
- Focus on the customers’ success by offering additional services, tools, and products;
- Dive deep into the world of IT by continuously polishing your technical background;
- Deliver impactful work on a company scale.

**What we expect**:

- **C1 or native written English proficiency **(a must);
- **Minimum 1-year work experience in the IT field, and/or IT-related studies** (a must);
- **Experience/strong knowledge in website building, and/or troubleshooting website-related issues** (a must);
- **Strong interpersonal skills such as proactiveness and empathy;**:

- **Hunger for learning and growing;**:

- Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends);
- A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher;
- Ability to boost the internet speed up to 50 Mbps;
**What we offer**:

- Paid 3,5-week training course in technology, product, and communication areas;
- **Permanent remote work opportunity - position is fully remote**;
- A competitive monthly payment in USD (based on your technical experience);
- Bonuses: unlimited for upselling and efficiency based on KPIs;
- 20 days of paid time off;
- Regular remote team-building and OKR events;
- Loads of possibilities for your personal growth: Udemy account, Successors Academycourse, Scribd subscription, etc;
- Active internal promotions 75+ talents from the Customer Success team have excelled in their positions throughout 2021

What if you feel like this role sounds too technical for you, or you don't have the needed experience? No worries. Our Customer Success Specialists help customers with more than just highly technical issues, so we have an open role for those who want to take the first steps towards a career in IT. Take a look at the Junior Customer Success Specialists role on our career page

**Salary**: Rp5,100,000 per month

**Language**:

- English (preferred)