Customer Support Operations Team Leader

**Responsibilities**: - Resolve user issues including follow up, make sure their issues are solved within SLA. - Propose and negotiate the best solution for user issues with related teams or managers. - Assisting Resolution Center manager in reporting for ticketing performance, users complaints, and feedbacks. - Trained and coached agents on proper...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

**Customer Service/Support** **Location** - Yogyakarta, Indonesia*** Job Title: Team Leader, Operation **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

Minimal Education S1 - Preferably Male - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...

Hi leaders and customer obsessed people! We are looking for a **Team Leader** for amalan’s Consumer Operation's team to get our customers out of debt faster, easier and paying less. Our mission at amalan is to assist people in regaining control of their finances. We advise customers on ways to renegotiate their loans to a level they can afford. We are the...

Requirement: 1. Have minimum D3 Education and experience as a customer support Team Leader min 1 year; 2. Fluent in English, responsive and have leadership skills; 3. Have ability to manage KPI Agent CS, Monitoring Quality Agent and familiar with CRM system; 4. Good administrative skills Jenis Pekerjaan: Penuh Waktu Pendidikan: - D1-D4...

Requirement: - Bachelor degree in any major - Team Management skills - Customer Service and Communication skills - 1 year experience in Team Leader Customer Service is preferred - Ability to lead and motivate a team - Excellent interpersonal skills - Strong problem-solving abilities - Proficiency in Microsoft Office Jenis Pekerjaan: Penuh...

Department - LevelExperienced (Team Lead) - LocationIndonesia - Yogyakarta - Mengelola dan memantau seluruh kegiatan operasional SPX Customer Operations Team berjalan dengan lancar. - Memberikan pelayanan pada pelanggan dengan merencanakan, serta menerapkan strategi operasional SPX Customer Operations Team. Meningkatkan sistem, proses, dan memastikan...

Membantu mengedukasi customer dan mitra dalam menggunakan produk perusahaan - Melayani pertanyaan, komplain dari customer dan mitra perusahaan - Memonitor berbagai chanel komunikasi perusahaan termasuk call center, social media, website, dan meresponnya dengan segera - Mengumpulkan feedback dari customer dan mitra, mengamati permasalahan-permasalahan yang...

Requirement: - Minimal Bachelor Degree from any major - Experience as a Customer Services Team Leader min 1 year - Strong customer care skills and active listening - Familiar with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and observation - Ability to multi-task,...

Summary **JOB DESCRIPTION** You will assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Team Leader - Engineering is responsible to assist in the smooth and efficient running of the Engineering Department in support of...

Job Vacancy Team Leader ( Elektronik Rumah Tangga ) Home Appliances Japan Quality. Dengan Kualifikasi: - Pria. - Minimal D3. - Memiliki Pengalaman sebagai Team Leader (diutamakan di Home Appliances). - Usia maksimal 35 thn. - Good Personality. - Menguasai Ms. Office (Excel, Word, P.Point). - Memiliki kemampuan komunikasi yang baik. - Bersedia mobile...

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

Job Title: Sr Team Leader **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team...

**Job Requirement** - Lulusan S1 (all major) - Berpengalaman dalam bidang customer support or customer operation manager, quality assurance lead & training selama 3 Tahun - Mampu mengoperasikan Ms. Office dengan baik - Memiliki kemampuan bahasa inggris yang baik - Memiliki kemampuan komunikasi, leadership, dan riset yang baik - Memiliki rasa ingin tahu yang...

Kualifikasi: - Usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman dalam melayani customer dan menghandle pengiriman barang - Memiliki pengalaman mínimal 2 tahun sebagai Leader/SPV Customer Service, atau pengalaman mínimal 4 tahun sebagai Senior Customer Service - Mahir menggunakan Ms. Office - Penempatan di Mitra10...

Team Leader - Pria/Wanita - Pendidikan mínimal SMA/K - Berpengamalan di bidang sales HONDA min 2 tahun lebih disukai - Menyukai tantangan dan target - Memiliki kemampuan leader dan merekrut tim - Penempatan Yogyakarta

**About Janio** Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network. **The Role** The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing...

**Lalamove** ***is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 2500+ employees spread across ASIA and LATAM, our 8-years old company has reached **decacorn** status in 2021 and has kept growing at tremendous speed. Currently, we are looking for an **Operations Support, based in...