Service Delivery Account Manager

1 week ago

Jakarta, Indonesia AECO Energy Full time

**SERVICE DELIVERY ACCOUNT MANAGER**

**Functional Scope**

The Account Management team is primarily responsible for achieving the Corporate Renewal objective set and the delivery of the Power Choice Electricity Plus Program. Service Delivery Account Manager(s) are accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

**Role Skills and Experience**
- Possess at least Diploma/Advanced/Higher/Graduate Diploma in Others or equivalent
- Excellent English verbal and written communication skills
- At least 2 year(s) of telesales or direct telemarketing experience in the related field is required for this position
- Required Skills: Telesales, retentions, customer service in a call centre environment, dealing with people, sales, complaints handling
- Preferably specialized in Customer Service/Telesales/Call Centre or equivalent
- Proven experience working in a business-to-business services environment
- Demonstrated track record of high conversion rates
- Minimum intermediate skills in MS Office
- Minimum familiarity with using a CRM and accurate database management processes
- Understanding of current issues concerning the energy consumption market for businesses - desirable
- Excellent and articulate phone manner
- Strong numeracy and analytical skills
- Good eye for detail and accuracy
- Excellent time management and prioritization skills
- Demonstrated client-centered focus approach at all times
- Well-developed communication skills, written and verbal
- Responds well to change and is adaptable to changing circumstances
- A willing and supportive team player
- Can work independently
- Able to work to a GMT+10 timezone

**Role Responsibilities**
- Engaging with our customers over the phone daily assisting them to manage their electricity contracts and helping them to understand the benefits of our services and assisting them to better manage their business
- Managing the renewal process for allotted accounts achieving the company expected retention rate in accordance with company policies and procedures
- Presenting and closing Energy and Metering Contracts to “Metering Only” customers achieving the company expected conversion rate
- Manage the Electricity Plus Program in accordance with company policy and quality guidelines. Note this process is constantly evolving to meet both the customers and companies’ requirements
- Maintain accurate records and data integrity in the Customer Relationship Management (CRM) system, Customer Management System (CMS), and appropriate calendars
- Assisting as required fellow service delivery account manager(s), settlements team, and engineering if required
- Identifying product and systems improvements
- Any other tasks/duties as directed from time to time by management
- Respond/allocate inbound queries from customers

**Renewals**
- Manage Renewals in accordance with company policy/procedure to ensure existing clients renew/upgrade their contracts with Power Choice.
- Manage your nominated customers ensuring superior service standards are provided at all times, resulting in high levels of retention and customer satisfaction
- Make outbound calls to existing clients advising of forward contracting opportunities, energy education and savings initiatives, detailed analysis of energy consumption/usage behaviour from energy data
- Submit quotation requests to Engineering for tender production
- Present Acquisition Summary and/or other product solutions proposed by the Engineering Team
- Educate and guide clients through the required documentation to completion
- Ensure clients who do not renew either their Energy and/or Metering Contracts updated/maintained in the CRM as a future prospect
- Work in accordance with legal and statutory requirements, company policies, and procedures.
- Create and maintain Account Management ISO documentation as required
- Commit to following principles of “The Power Choice Way”
- Work within the constraints of the company quality system and workplace health and safety measures
- Perform tasks in a timely, cost-effective, and auditable manner
- Explore the level of satisfaction with Power Choice and determine their requirements for continuing to do business with the company
- Any other tasks as reasonably directed.

**Laptop and PC Requirements for Work from home / Hybrid Arrangement**

These are the minimum system requirements we are looking for a remote/hybrid working staff that we want to hire:

- Must be Minimum windows 8, 10, 11 / Mac 12.X or higher.
- Internet Speed must be above 20Mbps UP and Down.
- Anti-Virus and Firewall must be enabled.
- The system must have a minimum of 20 GB of disk space on the C drive.
- System RAM must be a minimum of 8 GB.
- Processor: 1 gigahertz (GHz) or faster process
- Must have a backup internet connection
- Best but not required to have a backup laptop or computer if the current computer fails.

**Salary**: R

  • Service Delivery Manager

    3 weeks ago

    Jakarta, Indonesia NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Manager

    1 week ago

    Jakarta, Indonesia DXC Technology Full time

    **Essential Job Functions** - Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met. - Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services. - Works with...

  • Service Delivery Manager

    3 weeks ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Delivery Management Specialist

    4 days ago

    Jakarta, Indonesia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Service Delivery Coordinator

    3 days ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Administrator

    3 weeks ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Associate Specialist: Service Delivery

    3 weeks ago

    Jakarta, Indonesia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Service Delivery Coordinator

    4 weeks ago

    Jakarta, Indonesia PT. EXEO KOMUNIKASI INDONESIA Full time

    About us Key accountabilities - Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country. - Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA. - Manage project...

  • Service Delivery Coordinator

    22 hours ago

    Jakarta, Indonesia PT. EXEO KOMUNIKASI INDONESIA Full time

    About us Key accountabilities - Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country. - Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA. - Manage project...

  • Service Delivery Account Manager Lead

    7 days ago

    Jakarta, Indonesia Aeco Energy Full time

    _Are you looking for a challenging role where you can grow personally and be an integral part of leading a dynamic, proactive, and dedicated team of people? _ - Are you a focused leader who works best with defined tasks in a well-defined process and are results-driven. _ - Are you looking for a professional career with prospects for career advancement in a...

  • Service Account Manager

    1 week ago

    Jakarta, Indonesia GE HEALTHCARE Full time

    **Job Description Summary**: Service Account Manager (SAM) is responsible to independently build, lead, maintain and strengthen the relationship between GE Healthcare and hospital management and key stakeholders in strategic accounts. Responsible for creating and winning sales opportunities for support service/digital solutions in these accounts and may...

  • Head of Service Delivery

    2 weeks ago

    Jakarta, Jakarta, Indonesia Siemens Mobility Full time

    We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.The Service...

  • Delivery Manager

    3 weeks ago

    Jakarta, Indonesia DOKU, PT NUSA SATU INTI ARTHA Full time

    Oversight and delivery of the product roadmap as agreed with the Product Owner's Key Responsibilities. Accountable for maximizing the delivery of multiple product teams and successfully delivering product releases that align with company and product goals. Work at a strategic level partnering with product owners to manage ongoing product requirements and...

  • HR Geo Services Supervisor

    4 days ago

    Jakarta, Indonesia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Advise and Implementation Service Delivery Manager

    1 week ago

    Jakarta, Indonesia Kyndryl Full time

    **Your Role and Responsibilities**: Takes ownership of the country-level A&IS Project Portfolio Plan to drive overall Kyndryl business delivery performance. He/She is accountable for the P&L of their respective A&IS business; sets relevant targets for A&IS project managers and practitioners in-country to achieve country delivery objectives and drive market...

  • Client Delivery Manager

    4 weeks ago

    Jakarta, Indonesia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Delivery Manager

    1 week ago

    Jakarta, Indonesia DOKU, PT NUSA SATU INTI ARTHA Full time

    Accountable for maximizing the delivery of multiple product teams and successfully delivering product releases that align with company and product goals. - Work at a strategic level partnering with product owners to manage ongoing product requirements and build out the right team. - Develop a Definition of Quality & Standard of Product Completion together...

  • Delivery Manager

    3 weeks ago

    Jakarta, Indonesia Digital Grid Full time

    **Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...

  • Delivery Manager

    3 weeks ago

    Jakarta, Indonesia GE Vernova Full time

    **Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...

  • Account Services Manager

    3 weeks ago

    Jakarta, Indonesia PT Humana International Indonesia Full time

    1. Customer Relationship, 2. Complaint Management, 3. Contract Renewal, 4. Monthly Report 5. Monitoring PM Schedule, Additional requirements: 5. Project Lead, 6. Sales Activity (Opportunity Development) **Requirements**: - Detail Oriented - Good communication skill - Good of data processing - Negotiation Skill - Presentation Skill - Proactive and...