Operations Support Specialist

1 week ago

Jakarta, Indonesia Verifone Full time

**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
**- Daily monitoring of field services vendor's deliverables and SLA achievement.
- Owning end-to-end field escalation and address it to the related teams or upper management.
- Represent or becoming the first point of contact for internal Verifone departments, and for vendor's representative, in regards to field operations issues on the assigned services account.
- Work with the Services Delivery Group and Inventory Specialist to manage the deliverables, report and analyze field service performance metrics: helpdesk, call center operations, inventory, field engineers, SLA achievement, etc.
- Record major technical issues into service desk channel, and ensure solutions are provided and implemented within the contractual SLA (Service Level Agreement).
- Report and analyze technical defects of field operations and work with the Repair Group to eliminate the defects.
- Monitor our organization’s systems from a performance and uptime perspective.

**Skills**:

- Project Management
- Time-sensitive work habit and strong communication skills.
- IT: MS Office suite, Field Service Management Systems, SAP, Jira or similiar business tools.
- Team player with a strong sense of integrity.

**Experiences**:

- A minimum 10 years of work experience in services-related industry; with exposure on technical support, field operations services, logistics (as you will liaise with our Inventory Management Specialist and Repair Group), customer-facing role.
- Preferably from the same or similiar industry, concentrating on field operations servicing.
- Experience in field operations servicing for both government and private bank.

**Education**:

- Bachelor’s degree in Information Technology or any related fields.

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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