Current jobs related to Software Support Specialist - Jakarta - KRISHAND

  • Software Support Specialist

    2 weeks ago

    Jakarta, Indonesia KRISHAND Full time

    **KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for **Software Support Specialist** to join its support team **NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.** The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of...

  • Software Support Specialist

    13 hours ago

    Jakarta, Indonesia Flintex Consulting Pte Ltd Full time

    **The Right Individual**: **Required Functional Skills**: - Must perform technical troubleshooting on the company’s products implemented at the customer site by taking a remote session (or) by coordinating with onsite engineers. - Prior experience in troubleshooting web UI or browser issues with exposure to Asp.net/JavaScript(JS) / HTML/ C# / C++ will be...

  • Software Support Specialist

    2 weeks ago

    Jakarta, Indonesia RTLAWRENCE CORPORATION PHILIPPINE BRANCH Full time

    **RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software that we modify and setup base on our clients...

  • System Implementation and Support Specialist

    5 days ago

    Jakarta, Indonesia PT Daya Medika Pratama Full time

    Persyaratan **Responsibilities**: - Meeting with clients following the sale of software packages to collect data and other information required to customize software systems. - Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems. - Communicating with clients...

  • IT Support Specialist

    1 week ago

    Jakarta, Indonesia Cozymeal Full time

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...

  • IT Support

    5 days ago

    Jakarta, Indonesia SISCOM ERP Software Full time

    Software SISCOM installation, OS and Networking Server Maintenance and Backup Data Server Software and Hardware maintenance Database maintenance User training Education min D3 Computer Engineering or Information Management min GPA 3.0 Experience min 2 years in IT Software Mastering computer hardware and OS problems Able to handle troubleshooting (OS,...

  • Software Engineering Specialist

    1 week ago

    Jakarta, Indonesia amdocs Full time

    **Job ID**:191504 **Required Travel**: Minimal **Managerial - No** **Location**:Indonesia - Jakarta (Customer Site)** **Who are we?**: Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation...

  • Solution Specialist

    1 week ago

    Jakarta, Indonesia SunRecruit Full time

    SOLUTION SPECIALIST - COMPUTER SOFTWARE (JAKARTA) **ABOUT OUR CLIENT** **JOB SUMMARY** - Position: Solution Specialist - Division: IT - Location: Jakarta - Industry: Computer Software **RESPONSIBILITIES**: - Gathering information from Customers to identify Customer needs. - Conduct presentation, create solution demo, and Proof-of-Concept (POC). -...

  • Customer Support and Application Specialist

    1 week ago

    Jakarta, Indonesia Lifetrack Medical System Full time

    **Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1.** **Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g.,...

  • Technical Support Specialist

    1 week ago

    Jakarta, Indonesia Reeracoen Indonesia Full time

    8,000,000 IDR ~ 12,000,000 IDR - Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome. - Fluent in Mandarin-Chinese & English. - Analytical mindset with the ability to diagnose and resolve technical issues efficiently. - Ability to collaborate effectively with cross-functional teams, including other technical...

  • Customer Support and Applications Specialist

    7 days ago

    Jakarta, Indonesia Lifetrack Medical Sytems Full time

    **Core Responsibilities** The Customer Support and Application Specialist shall perform the following functions: **1. Support retention and strong promotion or advocacy among existing customers** - Providing timely customer support to drive seamless and high-advocacy customer experience - Coordinating issue resolution with other teams as needed, e.g., Tier...

  • Upstream End User Support

    5 days ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: HO end user support specialists provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Support specialists generally deal directly with end users and must effectively communicate answers in a way they can understand. The most common technical problems of end...

  • Senior SEO Specialist

    2 weeks ago

    Jakarta, Indonesia Sinag Support Services, Inc. Full time

    **Must having experiences working as Sr SEO Specialist in Digital Agency, or Blackhat Industry is a plus.** **Skill required: Can create backlinks, PBN, HTML, and Website ranking in google (Page One)** **Noted : Portfolio is a must !** **Benefits**: - Working From Home (Indonesia) - Competitive Salary + Allowances for (WIFI, Electricity, Laptop) +...

  • IT Support

    2 weeks ago

    Jakarta, Indonesia Jaris & K Full time

    Install and configure computer hardware, software, systems, networks, and printers. Install new software and hardware drivers and update existing ones as needed. Promptly address technical issues related to IT and user requests. Offer technical support regarding IT devices within the company. Serve as a helpdesk for employee inquiries about computer...

  • Technical Support Specialist

    7 days ago

    Jakarta, Indonesia Jakarta Intercultural School Full time

    Support end users with technical problems, making sure all cases are resolved in a timely and effective manner and escalating cases when necessary. Monitor and contribute to the Help Desk Case Management System, making sure all relevant technical support issues are logged and followed to completion. Answer user inquiries regarding computer software or...

  • Administrative Support Specialist

    2 weeks ago

    Jakarta, Jakarta, Indonesia FKS Group Full time

    About the RoleWe are looking for a highly motivated and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide critical support to our senior leadership, ensuring the smooth operation of our organization.Main Responsibilities:Manage the schedules of senior executives, coordinate travel...

  • Cloud Software Support Specialist

    6 days ago

    Jakarta, Indonesia Acronis Full time

    As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will...

  • Cloud Software Support Specialist

    2 weeks ago

    Jakarta, Indonesia Acronis Full time

    As a Cloud Frontline Support Specialist you will be responsible for supporting MSPs, partners and customers of Acronis, and resolving Acronis Cyber Platform technical incidents with the help of available resources (Knowledge base, public and internal documentation), your own expertise and cooperation with colleagues within Support organization. You will...

  • IT Support

    6 days ago

    Jakarta, Indonesia Stockbit Full time

    We are looking for IT Support professional who will be responsible for performing installation, configuration, and maintenance of various hardware, software, and access and ensure that all matters relating to IT at Stockbit run smoothly. You will empower our internal employees to execute their tasks well by solving various technical challenges related to...

  • Claim Support Specialist

    2 days ago

    Jakarta, Indonesia PT Abhitech Matra Indah Full time

    Claim Support Specialist - Minimum 5 years' experience in Oil & Gas industry. - Experience in claims adjusting, investigations, litigation and/or risk management. - Language: Fluent in English and Bahasa Indonesia.

Software Support Specialist

2 weeks ago

Jakarta, Indonesia KRISHAND Full time

**KRISHAND**, a rapidly growing software development company based in Jakarta, has an immediate opening for
**Software Support Specialist** to join its support team
**NOTE: THIS IS NOT A HARDWARE SUPPORT POSITION.**

The **Software Support Specialist** should have thorough knowledge of MS Office tools, Windows operating systems and general knowledge of network platforms in which our software could potentially be run. Will also demonstrate strong client management skills, assuring timely, professional and accurate responses to end user inquiries. The **Software Support Specialist** will possess superior problem solving skills with a proven ability to exercise sound judgment to solve complex issues.

This role specializes in performing problem determination and problem source identification in software environments. Responsibilities include problem analysis, evaluation, recreation, and resolution of customer reported problems; the use of relevant problem management systems to search for known problems and to create new entries / update existing entries; advice and guidance to customers regarding the use of software; the use of technical resources and tools to answer customer questions and respond to customers requirements.

**Job Functions**:

- Receives telephone calls from users having problems using our software or inquiring how to use our software.
- Talks to user to learn procedures followed and source of error.
- Investigates and resolves software problems of users
- Asks user with problem to use telephone and participate in diagnostic procedures
- or by listening to and following instructions.
- Determines whether problem is caused by hardware.
- Talks with coworkers to research problem and find solution.
- Talks to programmers to explain software errors or to recommend changes to programs.
- May test software to evaluate ease of use and whether product will aid user in performing work.
- May write software evaluation and recommendation for management review.
- May write or revise user training manuals and procedures.
- Provide software installation and training to customers.
- Provide software presentation to qualified prospects
- Work effectively with mínimal supervision.
- Communicate effectively orally using tact, patience, and courtesy

**Requirements**:

- Male/Female
- Min. D3/S1 Degree from reputable university with GPA min. 3.0
- Ability to learn quickly
- Have communication, presentation and documentation skill
- Able to handle multi tasking and manage variety of works/services
- Willing to travel to customer sites all over Indonesia
- Willing to work hard, good team work, and ability to work under pressure, independent, self motivated, dynamic and confident
- Previous accounting and/or payroll and/or tax software support experience is highly desirable
- Fresh graduate are encouraged to apply