Product Operations Manager

5 days ago


Jakarta, Indonesia GO-JEK Full time

**Location**
- Jakarta**Work Type**
- Permanent**Application Posted**
- November 3, 2021**About the role**:
GOJEK is looking for a Product Operations Manager with first-hand experience in defining and scaling complex strategic and operational initiatives. In this role, you will partner with business leadership across the company to shape and realize new avenues for product growth and enable the product organization to continually improve our craft by bar-raising best practices.

**What You Will Do**
- Structure and drive strategic initiatives by gathering relevant inputs, leading analyses, proposing recommendations to key stakeholders, developing end to end plans, and scaling
- Manage strategic and operational processes cutting across the product organization including annual planning, budgeting, OKR tracking, and global product prioritization
- Identify organizational inefficiencies and define key success metrics and execution plans to continually raise the bar on product delivery
- Drive opportunities to continually improve cross-functional partnerships and operational cadences
- Foster systematically effective communications throughout the product organization and help drive the product leadership accountability
- Deliver lasting policies, programs and best practices that significantly increase the effectiveness of the product development organization

**What You Will Need**
- 3+ years of experience in a product development operations role
- Proven track record of working cross-functionally to shape vision, and turning that vision into action
- Ability to navigate competing priorities in order to find common objectives and forge connections across product groups, functions, and geographies, with expert negotiation skills and comfort in influencing without direct authority
- Experience leading organization-wide initiatives in a cross-functional setting to identify issues and drive solutions, employing both quantitative and qualitative measures
- Excellent interpersonal and presentation skills, with the ability to clearly convey complex issues both in written and verbal communication
- Passion for developing organizational capabilities at scale

About the team:
Product Operations is the central team empowering cross-functional product groups to meet customer and business needs as effectively as possible. Our mission is twofold: to ensure consistent, high-quality product delivery to our customers by continuously raising the bar on product craft and to facilitate more effective ways of working within and across product teams and stakeholders. We do this through cultivating our people, culture, practices, and tools.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
- Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.


  • Production Operator

    3 weeks ago


    Jakarta, Indonesia Micron Semiconductor Asia Operations Pte. Ltd Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...


  • Jakarta, Indonesia Dash Electric Full time

    Join us in shaping the future of logistics in Indonesia! As a Product Operations Manager, you’ll design innovative logistics solutions for both hub-and-spoke and point-to-point models, helping us drive efficiency and enhance customer experience. You’ll collaborate closely with our Product, Engineering, and Operations teams to bring these solutions to...

  • Product Management

    4 weeks ago


    Jakarta, Indonesia Shopee Full time

    DepartmentProduct Management- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Regional Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions...


  • Jakarta, Indonesia ByteDance Full time

    Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Resso is a...

  • Product Operations

    5 days ago


    Jakarta, Indonesia Klinik Pintar IDI Full time

    **Key Duties**: **Streamlining: improve the operational efficiency and reduce the lead time of process** - Establish the most efficient and productive daily product development process - Ensure the resources (data, tools, etc.) needed for Product team are available and easy to use - Streamline communication within team and with other related-departments to...

  • Chief Representative

    3 weeks ago


    Jakarta, Indonesia UNITED FOREST PRODUCT INC Full time

    **United Forest Products INC**. is a leading professional importer of plywood and MDF panel product.We have a professional supply chain and strong sourcing, highly efficient and low-cost operation team.We have high motivational and high-return sales team in the United States Our products cover the most advanced new products in the market, as well as the...

  • Production Supervisor

    2 weeks ago


    Jakarta, Indonesia Micron Semiconductor Asia Operations Pte. Ltd Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...


  • Jakarta, Indonesia Moladin Full time

    Through this role, you will have the opportunity to work alongside our Product Management team and support the implementation of Moladin Product. The day-to-day tasks are including but not limited to: Provide Administrative Support. Handle administrative work by collaborating closely with the cross-functional team, i.e. engineering, marketing and product...

  • Product Manager

    4 weeks ago


    Jakarta, Indonesia OY! Indonesia Full time

    Product Manager untuk New Products ini akan bertanggung jawab end-to-end untuk domain Offline Outbound dan Open Banking research. **Day-to-day responsibilities**: - ideation, research, assessment untuk product-product yang di dalam domainnya - crafting product requirements to be built by the dev team - crafting SOPs for relevant teams to operate the...

  • Senior Manager

    3 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **About the role**: GOJEK is looking for a Senior Product Operations Manager with first-hand experience in defining and scaling complex strategic and operational initiatives. In this role, you will partner with business leadership across the company to shape and realize new avenues for product growth and enable the product organization to continually improve...

  • Senior Manager

    3 weeks ago


    Jakarta, Indonesia GO-JEK Full time

    **Location** - Jakarta **Work Type** - Permanent **Application Posted** - November 3, 2021 **About the role**: GOJEK is looking for a Senior Product Operations Manager with first-hand experience in defining and scaling complex strategic and operational initiatives. In this role, you will partner with business leadership across the company to shape and...

  • Product Operations

    3 days ago


    Jakarta, Indonesia Populix Full time

    **About us**: Populix is a consumer insights platform that helps businesses connect with its database of respondents and provides them with insights to understand the preferences of Indonesian consumers better. Populix has a pool of over 300,000 diverse, readily accessible, and highly-qualified respondents across Indonesia. Its products range from intensive...

  • Product Manager

    4 weeks ago


    Jakarta, Indonesia TaniHub Group Full time

    Manages the overall inventory and sales of all products Works towards implementing strategies to improve overall operations, sales, and profit of the company Directly reports to management on business strategies, operations, directions Evaluation of the performance of the product in the market Updating product’s website, ensuring relevant content to...


  • Jakarta, Indonesia PT Koltiva Full time

    The Product Operation Intern is making sure our customers’ needs and works with internal teams to improve operational efficiency in product development, Specific responsibilities in this role include: - Handle administrative work by collaborating closely with the cross-functional team, i.e., engineering, project, and product teams. - Maintains new and...

  • Product Operations

    4 days ago


    Jakarta, Indonesia PT Tentang Anak Bahagia Full time

    **About Tentang Anak** Imagine a career where you play a pivotal role in ensuring the success and bright future of 80 million children in Indonesia. Tentang Anak is not just a company; it's a mission, a movement, and an opportunity to be part of something truly extraordinary. Our products are the one and only in Indonesia that are developed by experts,...


  • Jakarta, Indonesia Tether Operations Limited Full time

    **_Join Tether and Shape the Future of Digital Finance_** At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of...

  • Product Operations

    4 days ago


    Jakarta, Indonesia Indodana Full time

    Job Description - Adding and updating product data based on business & product requirements - Analyzing and continuously improving product operations process to improve quality and speed of product operations execution - Supporting product owners in gathering, producing, and refining product requirements **Qualifications**: - Bachelor's degree or...


  • Jakarta, Indonesia VNG Full time

    VNG Games is seeking a **Product Management Lead** for our Game Operations Team in the Indonesia market. This role goes beyond deep knowledge of the gaming industry—As a key player, you will manage product lifecycles, oversee operations, and ensure smooth execution while leading and mentoring a team to achieve business...

  • Product Manager

    3 weeks ago


    Jakarta, Indonesia PT Otto Menara Globalindo Full time

    Uraian Perusahaan McEasy is a startup company that provides a SaaS (Software as a Service) digital solution and GPS to assist logistic companies manage their operational activities. On August 2021 Mceasy secured $ 1,5 million (approximately IDR 22 billion) in seed funding from East Ventures. Hundreds of companies are using the Mceasy system to assist their...


  • Jakarta, Indonesia GO-JEK Full time

    **About the Role** You will be responsible for managing product and strategy operations across Commerce Enablement Products. You will be handling end-to-end funnel, from acquisition, onboarding, and engagement process. Here, you will collaborate with multiple stakeholders to ensure the process is improving over time. You have a responsibility to analyze the...