Customer Experience Supervisor

Moladin is Indonesia’s leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is...

**Job Deskripsi**: - Melakukan review dan mengembangkan SOP terkait customer journey dan service untuk memastikan pengalaman klien yang optimal - Membuat laporan dan menganalisa, serta membuat rencana perbaikan atas keluhan yang disampaikan klien - Bekerjasama dengan departemen produksi dan kreatif untuk memastikan produk dan layanan berkualitas tinggi -...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...

Create a strategy for providing a positive brand experience to channels and users - Identify problems in business with channel - Improve channel business based on data or research - Collaborate with internal teams to find solutions - Coordination of existing data results with real area situation - At least 2 years of working experience as a Customer and Data...

We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional...

Binakarya Propertindo Group is one of the leading property developers in Indonesia. The company was founded in 2007, the owners has been in the property business for more than 20 years. Binakarya Propertindo Group focuses its property business in the construction and development of apartments, houses and commercial complexes. Binakarya Propertindo Group...

**Company Description** McEasy, a transportation management solution to simplify complex logistics operations. is looking for a **Customer Service Supervisor**_ _to join our ever-growing team! We are looking for individual who is able to handle escalations, supporting team member, and troubleshooting customer issues to effectively managing our services in...

As a Customer Experience Leader at PT Maxx Coffee Prima, you will be responsible for delivering exceptional customer experiences and driving business results through effective store operations and customer engagement strategies.Main Responsibilities:Develop and execute customer engagement plans to increase customer loyalty and retention.Lead and motivate a...

We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...

Talent Search Recruitment - Indonesia is searching for a seasoned Customer Experience Director to oversee our customer retention initiatives.About the RoleThe Customer Experience Director will be responsible for leading the development and implementation of a comprehensive customer retention strategy to increase customer satisfaction and loyalty.Key...

**Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...

**Requirements**: - Bachelor's degree in Business, Marketing, or related field. - Proven leadership experience in customer experience or a related role. - Excellent communication and relationship-building skills. - Proficient in data analysis and feedback tools. - A strong understanding of the needs of the hospitality industry will be a...

**Job Brief**: Tracking customer experiences across online and offline channels, devices, and touchpoints Supporting our customers and enhancing their experience by responding to enquiries about our services and products promptly Proactively seeking to resolve customer complaints and issues individually or by engaging and collaborating with other team...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**Requirments**: - Bachelor degree on any major - Min 3 years in a customer service position as supervisor - Ability to think strategically and to lead - Good understanding of management pactices and techniques - Advanced troubleshooting and multi-tasking skills - Excellent leadership and interpersonal skills - Proficiency in Microsoft Office - Outstanding...

**Requirements**: - Tracking customer experiences across online and offline channels, devices and touchpoints - Conduct research to identify profiling customer - Identifying customer needs and taking proactive steps to maintain positive experiences - Maintaining Customer existing database - Do the survey to all Customers - Maintain action plan after...

**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has respinsibility for customer experience...

About the RoleThe Customer Experience Leader will be responsible for developing and executing customer-centric strategies that drive business growth and customer engagement. This role requires a deep understanding of customer behavior, market trends, and digital technologies.Your Key ResponsibilitiesDevelop Customer-Centric Strategies: Create comprehensive...

**Key Responsibilities**: Responsible to monitor, analyze and report Marketplace customer experience Hygiene component (live chat, order deliveries, order cancellations, reviews & discussion, and banner) Responsible to monitor and analyze all Kanmo Official Store health & performance To assist Marketplace Customer Experience Associate Manager in order to...

**What You'll Do**: As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will...