Customer Experience Specialist

2 weeks ago


Jakarta, Indonesia Simbadda Group Full time

**Job Brief**:
Tracking customer experiences across online and offline channels, devices, and touchpoints

Supporting our customers and enhancing their experience by responding to enquiries about our services and products promptly

Proactively seeking to resolve customer complaints and issues individually or by engaging and collaborating with other team members

Collect, track and analyze customer feedback on product ranges and new releases, as well as preparing reports

Recording customer interactions, and any actions taken by you in our CRM

**Qualification**:
Minimum Bachelor's Degree in Communication or any relevant majors

Maximum is 28 years old

**Customer Orientation**: You’re passionate about customer service & love helping people; you actively seek to understand and meet your customers’ needs.

**Communication**: You’re friendly, clear and engaging in your written and spoken communication. You easily connect with people from a diverse range of backgrounds.

**Problem Solving**: You’re proactive in seeking solutions and resolving issues for customers to improve their experience.

**Resilience**: You see challenging situations/interactions as a learning experience, can bounce back and remain task-focused. You seek help when needed and have strategies to maintain energy during busy periods.

**Prioritisation**: You’re able to manage your time and balance the tasks you need to stay on top of. You like to plan to meet your goals.

Experience working in a cross-functional team



  • Jakarta, Indonesia StyleTheory Full time

    **Style Theory** from Singapore - We provide a subscription-based clothing rental service, redefining accessibility to designer clothes for everyone. People often call us the 'Netflix of Fashion'. #womenofstyletheory We are looking for a **Customer Experience Specialist** to assist our customers with all the queries including technical problems when using...


  • Jakarta, Indonesia PT Movus Technologies Indonesia Full time

    **About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has respinsibility for customer experience...


  • Jakarta, Indonesia Catalyst Tech Full time

    We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...


  • Jakarta, Jakarta, Indonesia PT. Nexto Global Teknologi Full time

    We are seeking a highly skilled Customer Experience and Service Delivery Specialist to join our team at Pt. Nexto Global Teknologi.This role involves leading our service delivery operations across Indonesia, ensuring high levels of customer satisfaction through effective SLA performance monitoring and proactive issue resolution.The successful candidate will...


  • Jakarta, Indonesia International Flavors & Fragrances Full time

    Job Summary As Customer Experience Marketing Specialist, you will ensure the extraordinary development and delivery of local market insights to create uncommon customer experience. Collaborating with local teams and engaging with customers, you will bring forward the market trends, opportunities, initiatives and targeted local marketing promotions and...


  • Jakarta, Indonesia Simbadda Group Full time

    Job Description: - Ensure our customers can have an easy transaction and understanding of our products according to their needs. - Conduct outbound calls and other techniques to encourage activity from customers and monitor live chat inbound inquiries for the marketplace (Tokopedia, Shopee, Lazada, etc) - Help make decisions on operations, products, and...


  • Jakarta, Jakarta, Indonesia Pengiklan Anonim Full time

    Job Requirements:Bachelor Degree or Master Degree in any fieldSolid Experience in Planning and Implementing Service Blueprint in Service Industry such as Hospital, Hotel, and Tourism.Proficiency in English and Mandarin language (plus point)Knowledge and Skills Required: Customer Service, Customer Satisfaction Index, and Good communication and diplomacyJob...


  • Jakarta, Jakarta, Indonesia GoTo Group Full time

    Transforming Customer ExperiencesThe CareTech Product Team at GoTo is shaping the future of customer care by designing intuitive self-service channels, leveraging AI for smarter automation, and crafting human-centered support journeys. As a Senior Product Manager, you will be at the forefront of this transformation.Responsibilities Include:Owning and...


  • Jakarta, Indonesia ABB Full time

    **Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Jakarta, Indonesia Axpara Full time

    **Job description** Product and Client Support Specialist (Healthcare) The Specialist / Product and Client Support Specialist (Healthcare) is a key commercial role focused on delivering healthcare software solutions to customers and partners. This position collaborates with Sales and Product Management to meet customer needs. **Responsibilities** -...


  • Jakarta, Indonesia PT Movus Technologies Indonesia Full time

    **About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has responsibility for customer support...

  • Customer Experience

    7 days ago


    Jakarta, Indonesia Moladin Full time

    Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...


  • Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures and set up and review customs groups - Assure...

  • Customer Experience

    2 weeks ago


    Jakarta, Indonesia Stockbit Full time

    We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. As a Customer Experience, you will have the following responsibilities: - Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional...


  • Jakarta, Indonesia DRÄXLMAIER Group Full time

    In order to support the Customs department in our plant in Kavadarci, we are looking for an **Senior Customs Specialist** who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement and optimize customs-relevant processes - Create and negotiate customs...


  • Jakarta, Indonesia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce,...


  • Jakarta, Indonesia PT Bank BTPN Tbk Full time

    Gather customer insights through research such as regular Customer Journey Survey, Customer Loyalty Survey, Brand Health Track & Mystery Shopping. Giving visibility & recommendation based on customer experience standard. Monitoring customer experience standard across Jenius Customer Journey. Ensure the delivery of all AdHoc Researches i.e. New Product...


  • Jakarta, Jakarta, Indonesia FedEx Group Full time

    Job DescriptionWe are seeking a highly skilled Customs Clearance Specialist to join our team. As a key member of our clearance operations, you will be responsible for ensuring seamless and efficient customs clearance processes.Your primary focus will be on compliance with regulatory requirements, accuracy in documentation, and timely delivery of shipments....


  • Jakarta, Indonesia Signify Full time

    Jakarta, Java, Indonesia Category Supply Chain Management Posted Date 12/23/2024 Job Id 354507 **About Signify** Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data...


  • Jakarta, Indonesia inDrive Full time

    , Jakarta We are expanding our presence in Southeast Asia, and now we’re looking for a Customer Service Specialist who will join our Customer Service department! This position is based in Jakarta, Indonesia. **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Document customer interactions and update customer...