Customer Experience Specialist
2 weeks ago
**Job Brief**:
Tracking customer experiences across online and offline channels, devices, and touchpoints
Supporting our customers and enhancing their experience by responding to enquiries about our services and products promptly
Proactively seeking to resolve customer complaints and issues individually or by engaging and collaborating with other team members
Collect, track and analyze customer feedback on product ranges and new releases, as well as preparing reports
Recording customer interactions, and any actions taken by you in our CRM
**Qualification**:
Minimum Bachelor's Degree in Communication or any relevant majors
Maximum is 28 years old
**Customer Orientation**: You’re passionate about customer service & love helping people; you actively seek to understand and meet your customers’ needs.
**Communication**: You’re friendly, clear and engaging in your written and spoken communication. You easily connect with people from a diverse range of backgrounds.
**Problem Solving**: You’re proactive in seeking solutions and resolving issues for customers to improve their experience.
**Resilience**: You see challenging situations/interactions as a learning experience, can bounce back and remain task-focused. You seek help when needed and have strategies to maintain energy during busy periods.
**Prioritisation**: You’re able to manage your time and balance the tasks you need to stay on top of. You like to plan to meet your goals.
Experience working in a cross-functional team
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