Regional Collection Manager
7 days ago
About the role:
We are seeking a highly skilled Field Collection Regional Manager to lead our East Java team. As a key member of our collections team, you will be responsible for overseeing the activities of field collectors and driving timely collection of overdue payments from customers.
- Lead and manage a team of field collectors in East Java to meet collection targets and objectives
- Monitor and analyze collection performance data to identify areas for improvement and implement effective collection strategies
- Develop and implement training programs to enhance the skills of the field collection team
- Collaborate with other business units to ensure a coordinated approach to collections
- Ensure compliance with all relevant laws, regulations, and internal policies governing collections activities
About You:
- Minimum 5 years of experience in collections management, preferably in the retail banking or consumer finance industry
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent analytical and problem-solving skills, with the ability to interpret data and implement data-driven collection strategies
- Demonstrated success in delivering on collection targets and objectives
- Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams
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