Head of Operations Management

1 week ago


Jakarta, Jakarta, Indonesia Straits Financial Group Full time
About Us

Straits Financial Indonesia is a subsidiary of the Straits Financial Group, part of CWT Group, a global logistics and financial services company based in Singapore. We offer a range of financial services, primarily focusing on brokerage services for commodity & financial derivatives, and OTC-cleared products.

We are looking for a dynamic individual to join our Operations Department as Head of Department to manage a team of professionals who handle post trade processing and settlements for Exchange Traded Derivatives. The incumbent will report to the local Country Head with functional reporting to Head of Group Operations in Singapore.

Job Responsibilities:

  • Oversee and run the daily operational activities with the team.
  • Ensure trades & journals are booked in back office system accurately and promptly for processing.
  • Ensure customers statements are accurate and issued on a timely manner.
  • Ensure timely settlements and resolve any transactional or settlement issues.
  • Perform position and equity reconciliation between internal system against brokers/counterparties and resolve any discrepancies.
  • Attend to trade and/or positions related enquiries or issues from clients and/or counterparties.
  • Management reporting on daily volume and revenue.
  • Initiate solutions and active communications with relevant stakeholders to remediate /resolve problems pertaining to trades, commission or cash.
  • Implement control procedures to close out control deficiencies and reduce operational risk.
  • Review and update Operations SOPs when required.
  • Recommend and drive process improvement and contribute to the continuous development of process automation and digitalization.
  • Participate in User Acceptance Testing of any system enhancement and/or for system migration.
  • Participate in workgroup meetings to identify operational support & develop any new procedures required to support new business lines/initiatives.
  • Coaching, motivation and grooming team members for skills enhancement and career progression.


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