Head of Clinical Operations

6 days ago


Jakarta, Jakarta, Indonesia Avomind Full time

About You

We are looking for a highly motivated and experienced professional to join our team as the Head of Clinic Operations.

The ideal candidate will have a proven track record of managing large-scale ground organizations in a fast-paced and ambiguous environment.

Key responsibilities include:

  • Enable Key Business Initiatives:
    • Act as a bridge between head office and clinic teams, effectively communicating strategic directives and cascading new initiatives to the ground.
    • Gather valuable insights from the field and share them with the head office to inform business decisions and strategy.
    • Foster strong relationships with clinic managers and staff, providing guidance and support to ensure alignment with company goals.
  • Operational Excellence:
    • Oversee the day-to-day operations of multiple clinics, ensuring smooth running and adherence to SOP.
    • Identify and implement operational procedures to optimize resource utilization and minimize costs.
    • Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
    • Directly drive clinic level sales through close management of staff performance.
  • Customer Experience:
    • Prioritize customer satisfaction and experience as a key driver of business success.
    • Proactively identify opportunities to enhance customer experience, such as improving wait times, enhancing service quality, and implementing innovative customer engagement strategies.
    • Drive initiatives to improve customer feedback mechanisms and address customer concerns promptly and effectively.
  • Supply Chain Management:
    • Oversee the efficient management of the supply chain, ensuring optimal stock levels and minimizing inventory costs.
    • Monitor and control operational expenses, identifying cost-saving opportunities and implementing strategies to reduce costs.
    • Collaborate with procurement and logistics teams to optimize the supply chain and ensure timely delivery of supplies.

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