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Store Operations Manager
4 weeks ago
About Somethinc - BeautyHaul
We are a fast-growing beauty company in Indonesia, aiming to be the largest vertically integrated beauty ecosystem from supply to retail. Our first brand, Somethinc, is the #1 skincare brand in e-commerce & modern trade with >1M social media followers. We are looking for a detail-oriented Retail Operations Manager to oversee daily operations for our retail store, manage staff, and ensure customer service and operational standards are met.
Responsibilities:
- Supervise and motivate retail staff to ensure high levels of customer service and operational excellence.
- Oversee recruitment, training, and development of store staff.
- Monitor sales trends and develop strategies to maximize sales.
- Develop and implement processes to improve operational efficiency.
- Maintain inventory levels and ensure accurate record keeping.
- Ensure store policies and procedures are being followed.
Requirements:
- Bachelors degree in Business Administration, Retail Management, or related field.
- Excellent knowledge of the beauty market in Indonesia.
- 5+ years of experience in retail management or operations, experienced in Beauty Retail.
- Has handled 15+ retail stores.
- Knowledge of store operations and customer service standards.
- Excellent leadership, communication, and organizational skills.
- Proficient in Microsoft Office Suite and retail management software.
We have a 'CREATED' culture (Collaborative, Responsible, Eccentric, Agile, Tough, Effective, Detail). We are looking for more people to join us, who are excited to disrupt the traditional beauty industry with product innovation and non-linear growth, who want to build a profitable start-up into a unicorn company, and who will always learn and do the right thing.
