Business Operations Manager

4 days ago


Jakarta, Jakarta, Indonesia ATI Business Group Full time
Key Responsibilities
As a key member of our team, your responsibilities will include:
  1. Monitoring team productivity and capacity
  2. Micromanaging and motivating team members to achieve SLAs
  3. Addressing performance or behavioral issues and presenting violation letters when necessary
  4. Adapting to changes in scheduling and ensuring adequate manpower coverage
  5. Identifying areas for improvement and implementing solutions
  6. Managing client communication and preparing reports
  7. Presenting data on team and individual performance to leadership
  8. Providing quality control and auditing team tasks
  9. Maintaining regular communication with leadership on team updates


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