E-commerce Customer Service
5 days ago
**Job Description will be (But not limited to)**:
- To assist with all e-commerce orders
- Monitor the day to day shipment from warehouse, brick and mortar stores, as well as in store pick up
- Manage the premier same day delivery service offers an exceptional same day service within Greater Jakarta.
- To assist customers with product questions
- Maintain a high level of service awareness at all times
- To help customers to register online and/or to process their orders
- Deal with complaints, late orders, and escalation process where necessary
- To handle difficult customers with professionalism. Set clear expectations, provide timely follow-up, and independently handles challenging client situations on a daily basis
- Liaise with Shipping department and store team over issues with regard to either orders or returns
- To assist Finance Department with customers on payment issues, any accounting enquiries and flag accounting issues raised by customers, and sales report
- Liaise with after sales service team for customer's product repair
- Active use of e-commerce backend system, order tracker and order database
- Provide concise record keeping for day to day job desc
- Take responsibility to improve product knowledge and advise customers on purchases
- Increase sales by being aware of current trends, styles and availability of products on the market
- Understand individual and team KPIs and strive to exceed target set for telephony quality and sales
- Liaise with other departments as necessary to meet customer demands.
Requirements:
- At least 2 year(s) of working experience in the related field is required for this position
- Willing to have long-term career in a Retail industry
- Manage workload effectively
- Previous experience as an E-Commerce Fulfilment Associate preferred
- Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
- A genuine interest in fashion and current trends
- Ability to use own initiative and proven track record of having solved problems successfully
- Excellent time management skills and the ability to meet strict deadlines
- Proficient computer and analytical skills
- Excellent eye for detail; organized and tidy
- Customer First’ approach
- Reliable and consistent, have self confidence, flexible attitude and able to take initiative
- Capable of working under pressure and in a fast-paced environment
- Preferably Staff (non-management & non-supervisor)s specializing in Customer Service or equivalent.
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