Customer Success Manager, Business Messaging
1 week ago
It is an exciting time to be at Meta as we are building a Success team to support high growth in our Business Messaging Group. This Customer Success Manager (CSM) role will be covering multiple large Fortune 500 customers in Asia Pacific that are using our WhatsApp Integration and API. This is a customer-facing, hands-on, high execution role which requires excellent communication, organization, business and technical skills to manage the post-sales lifecycle from point of sale, including:
- Onboarding
- Building relationships with new and existing stakeholders
- Establishing customer business goals and KPIs
- Creating a success plan aligned to achieving customer goals
- Aligning a cross-functional matrixed team to deliver to plan
- Unblocking clients from technical and change-management hurdles
- Tracking customer expected and realized value from deployed use cases in QBRs
- Driving revenue growth through expanded usage (geographic and use cases) of our - conversation and commerce APIs
**Customer Success Manager, Business Messaging - Indonesia Responsibilities**:
- Develops a comprehensive understanding of customer's business needs and strategies and offers solutions using our business messaging platform
- Influences for impact and acts as a trusted advisor to help the client transform their business
- Guides strategy, planning, and implementation of use cases to deliver against the client’s key performance indicators, ensuring a high level of adoption of our platform
- Identifies optimization opportunities for improving performance
- Delivers trainings and builds global playbooks/guides for clients regarding best practices around product implementation and solutions success
- Drives product and feature adoption and provides ongoing education to partners (existing and prospects) about new and existing features
- Actively seeks customer feedback (both formal and informal) regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction
- Serves as an internal expert in connecting teams to product, solutions engineering and operational solutions to guide clients, partners and prospects to overcome technical and business challenges
**Minimum Qualifications**:
- 8+ years experience in SaaS/API customer success, account management, consulting, strategic partnerships or pre-sales roles at a software/SaaS/CPaaS company
- Passionate client champion who can provide world-class relationship development and thought leadership across our client base to increase revenue and drive incremental business opportunities
- Experience in adapting to a changing product and responding strategically to client needs
- Experience with translating complexity into simple and intuitive actions plans, explaining technical solutions, establishing goals, developing opportunities, and generally improving the customer experience
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
- Experience in preparing and delivering presentations targeted to a senior audience
- Fluent in English, and Bahasa Indonesian as most meetings with clients are conducted in Bahasa Indonesian
**Preferred Qualifications**:
- Up to date on the trends and market leading companies in business messaging
- Experience working with APIs and Cloud Solutions in an Enterprise setting
- Experience in channel sales organizations (partner handles selling motion) within an enterprise SaaS or CPaaS business
- Vertical/industry experience in the financial services, retail/ecommerce, or telecom sectors
-
Customer Success Manager, Business Messaging
1 week ago
Jakarta, Indonesia Meta Full timeIt is an exciting time to be at Meta as we are building a Success team to support high growth in our Business Messaging Group. This Customer Success Manager (CSM) role will be covering multiple large Fortune 500 customers in Asia Pacific that are using our WhatsApp Integration and API. This is a customer-facing, hands-on, high execution role which requires...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Kata.ai Full timeCompany Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual...
-
Enterprise Client Partner Business Messaging
2 weeks ago
Jakarta, Indonesia Facebook App Full timeThe Business Messaging Group’s mission is to become the primary way that people and businesses communicate. Meta’s messaging products - WhatsApp, Instagram and Messenger - reach more than 2 billion people and are used by more than 100 million businesses. We’re seeing incredible growth as people message businesses to discover products, ask questions,...
-
Customer Success Manager
4 weeks ago
Jakarta, Indonesia Nimbly Full timeWe are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines...
-
Customer Success Manager
1 week ago
Jakarta, Indonesia PST.AG Full time**Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...
-
Senior Customer Success Manager
1 week ago
Jakarta, Indonesia Daiichi Sankyo, Inc. Full time**Do what you love. Love what you do. **At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Adjust Full timeAdjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support._ - Adjust is a subsidiary of AppLovin (Nasdaq: APP), a...
-
Customer Success Business Partner
2 weeks ago
Jakarta, Indonesia Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
-
Customer Success Account Manager
2 weeks ago
Jakarta, Indonesia Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Manager
1 week ago
Jakarta, Indonesia Cisco Systems Full time**What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Vymo Full time**About Vymo** Vymo is a New York-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo is funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant which captures sales activities automatically learns from top performers, and predicts 'next...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Customer Success Manager
1 week ago
Jakarta, Indonesia FinAccel Full timeWe are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit card. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Adjust Full timeAdjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...
-
Customer Success Manager
1 week ago
Jakarta, Indonesia McEasy Full time**Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...
-
Business Development Manager
7 days ago
Jakarta, Jakarta, Indonesia Success Hire Indonesia Full timeSuccess Hire Indonesia is seeking a Business Development Manager to lead our sales team and drive revenue growth while maintaining a high standard of ethics. As a key member of our organization, you will be responsible for developing and implementing sales strategies, managing the sales team, and upholding ethical practices.About the PositionThis is a...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Sopro Full time**Job description** With offices in Brighton, Skopje and Miami, plus a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to global brands. Sopro revolutionised prospecting when we started eight years ago, and we continue to operate at the cutting edge. Our technology, data,...
-
Customer Success Manager
1 week ago
Jakarta, Indonesia Kredivo Group Full timeWhat you will do: - Analyse how to grow Transaction with the merchant/partner - Liase & day to day management with merchant/partner - Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Provide merchant...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Customer Success Supervsior
2 weeks ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...