Current jobs related to Head of Customer Support and Workforce Management - Jakarta - Patrianna

  • Lead Generation Representative

    4 weeks ago

    Jakarta, Indonesia KAMI Workforce Full time

    **Who Are We Seeking?**: **About Us**: KAMI Workforce is an innovative workforce management company providing HR software and services to meet the unique needs of companies. We work closely with our clients to deliver effective workforce solutions that address their unique challenges, harnessing a next-gen HRIS designed to improve efficiency, reduce cost,...

  • Head of Financial Reporting

    6 days ago

    Jakarta, Jakarta, Indonesia PT UNIVERSAL SUPPORT Full time

    **About Us**PT Universal Support is a dynamic and innovative company that prides itself on its commitment to excellence and customer satisfaction.**Job Summary**We are looking for a highly motivated and organized individual to fill the position of Head Accounting Assistant. The successful candidate will be responsible for managing day-to-day accounting...

  • Head Support Domain Naci

    4 weeks ago

    Jakarta, Indonesia Ericsson Full time

    **Ericsson Country Unit**:Indonesia **Location**:Jakarta **Travel Required**:Up to 25% **Open to external referrals**:Yes **Be part of the team**: As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead...

  • Accounting Operations Manager

    6 days ago

    Jakarta, Jakarta, Indonesia PT UNIVERSAL SUPPORT Full time

    **Our Team**At PT Universal Support, we pride ourselves on having a diverse and talented team of professionals who are passionate about delivering exceptional results.**Job Description**As a Head Accounting Assistant, you will be responsible for providing financial support to our management team, including preparing financial reports, analyzing data, and...

  • Customer Support Intern

    16 hours ago

    Jakarta, Indonesia Advotics Full time

    **Company Description** Advotics is a Cloud Digitalization SaaS provider. Advotics introduced a cloud platform to digitize workforce, business network, and physical assets and products, with the main objective of converting data from offline work & trade activities into insightful metrics for management to make important business decisions such as sales...

  • Program Manager, Disaster Workforce Engagement

    3 weeks ago

    Jakarta, Indonesia American Red Cross Full time

    By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_ Join us—Where your Career is a Force for Good! **Job Description**: - WHY CHOOSE US?_ As one of the nation’s premier humanitarian...

  • Customer Support Manager

    3 weeks ago

    Jakarta, Indonesia Coda Payments Full time

    **What we do** Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 50 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu...

  • Customer Relationship Management

    4 weeks ago

    Jakarta, Indonesia One Third Consulting and Abroad Full time

    Company Description Description Requirement - Bachelor’s degree in Business, Marketing, International Relations, Education, or a related field. - Proven ability to build and maintain strong client relationships and ensure customer loyalty. - Excellent verbal and written communication skills, with strong listening abilities and a customer-oriented...

  • Customer Support

    4 weeks ago

    Jakarta, Indonesia Tripledot Studios Full time

    Live Play Mobile is disrupting social gaming with a new type of mobile experience. With global operations in San Francisco, Los Angeles and Kiev, Ukraine, we are a team of gaming veterans, and technology rockstars who think about games differently. We combine the latest live video streaming technology, world class game design, and best-in best-in-class...

  • Head of Business Operations and Support

    4 weeks ago

    Jakarta, Indonesia Sanofi Full time

    **JOB PURPOSE**: Across Indonesia, the Head of Business Operations and Support (BO&S) manages teams in charge of Marketing Support (Market Research, Customer Insights, Business analytics, Data management, Marketing and Launch Excellence), Customer Support (Digital & Multichannel, Patient Support) and Sales Support (Sales performance & support, SFA, Training,...

  • Ho End User Support

    4 weeks ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    General Accountabilities: - Perform IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), troubleshooting (PCs, printers, scanners, projectors, and LAN), servers and communication lines (PABX), in order to ensure IT infrastructures in all offices are working properly and...

  • End User Support Msig

    4 weeks ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    General Accountabilities: - Perform IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), troubleshooting (PCs, printers, scanners, projectors, and LAN), servers and communication lines (PABX), in order to ensure IT infrastructures in all offices are working properly and...

  • Upstream End User Support

    7 days ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: Provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Support specialists generally deal directly with end users and must effectively communicate answers in a way they can understand. Job Description: - Perform IT infrastructure support (hardware and...

  • Ho End User Support

    4 weeks ago

    Jakarta, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: HO end user support specialists provide technical support, advice and assistance to users and businesses with technical, hardware and software system problems. Job Description: - Perform IT infrastructure support (hardware and equipment), including preventive maintenance (anti virus protection, warranty renewal), troubleshooting...

  • Customer Support Consultant

    3 weeks ago

    Jakarta, Indonesia RPMGlobal Full time

    **About the Role** RPMGlobal is seeking an experienced Customer Support Consultant to provide customer support management in our Jakarta office. The Customer Support Consultant will be responsible for managing and resolving AMT Asset Management support cases as well as SLA reporting and stakeholder management. The AMT product focuses on the management of...

  • Customer Support Consultant

    3 weeks ago

    Jakarta, Indonesia RPMGlobal Holdings Limited Full time

    **About the Role** RPMGlobal is seeking an experienced Customer Support Consultant to provide customer support management in our Jakarta office. The Customer Support Consultant will be responsible for managing and resolving AMT Asset Management support cases as well as SLA reporting and stakeholder management. The AMT product focuses on the management of...

  • Customer Service Head

    4 weeks ago

    Jakarta, Indonesia Duitku Full time

    DUITKU (PT Kharisma Catur Mandala), is a start-up company engaged in Financial Technology domiciled in the West. We are looking for some people to occupy positions as Customer Service Head. Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in...

  • Customer Experience Department Head

    4 weeks ago

    Jakarta, Indonesia PT Astra Digital Mobil (mobbi) Full time

    Ensure satisfaction and loyalty of customers - Plan with business executives and stakeholders - Design and improve customer experience - Liase with marketing, growth & operation team to build improvement programs - Evaluate & enhance customer touchpoints - Lead & develop UI/UX team to be an effective workforce **Requirements**: - Bachelor's degree in...

  • Senior Consultant

    3 weeks ago

    Jakarta, Indonesia Marsh & McLennan Companies Full time

    **Company**: Marsh **Description**: **SENIOR **CONSULTANT** **- WORKFORCE HEALTH **(Manager / Senior Manager)** Location: Jakarta, Indonesia Company: Marsh Indonesia Department: Employee Health and Benefits / Mercer Marsh Benefits (MMB) Reporting Line: MMB Consulting Leader - What can you expect?_ As part of our growing consulting business, MMB...

  • Senior Consultant

    3 weeks ago

    Jakarta, Indonesia Mercer Full time

    **SENIOR **CONSULTANT** **- WORKFORCE HEALTH **(Manager / Senior Manager)** Location: Jakarta, Indonesia Company: Marsh Indonesia Department: Employee Health and Benefits / Mercer Marsh Benefits (MMB) Reporting Line: MMB Consulting Leader - What can you expect?_ As part of our growing consulting business, MMB Indonesia are seeking a dynamic senior...

Head of Customer Support and Workforce Management

4 weeks ago

Jakarta, Indonesia Patrianna Full time

**Overview**

**Key Responsibilities**
- **Leadership and Management**: Lead the customer support and workforce management functions, fostering a culture of excellence, accountability, and data-driven optimization.
- **Strategic Oversight**: Develop and implement comprehensive strategies to enhance the effectiveness and efficiency of customer support and workforce scheduling, focusing on metrics and data analysis to drive decisions.
- **Performance Metrics**: Establish, monitor, and analyze key performance indicators (KPIs) across both functions, using data to drive performance improvements and align with the company's strategic goals.
- **Process Optimization**: Continuously evaluate and refine customer support processes and workforce management systems to maximize operational efficiency and service quality.
- **Quality Assurance and Platform Management**: Oversee quality control and manage the customer support platform, Zendesk, ensuring optimal utilization to improve service delivery and team productivity.
- **Talent Development**: Direct recruitment, training, and development programs, ensuring teams are highly competent and aligned with Patrianna's standards of excellence.
- **Crisis Management**: Resolve escalated issues and manage critical challenges effectively, maintaining service continuity and high customer satisfaction.
- **Data-Driven Reporting**: Deliver detailed, data-oriented reports to senior management that reflect team performance, customer feedback, and strategic insights.

**Qualifications**
- **Experience**: Around 5+ years in leadership roles within customer support including experience within workforce management, within the Gaming / i-gaming sectors, with a proven track record in using data to enhance operational outcomes.
- **Skills**: Advanced skills in strategic planning and team management; expertise in CRM and workforce management software, particularly Zendesk; strong analytical skills to drive data-led decisions.
- **Characteristics**: Proactive, data-driven, with excellent problem-solving skills and the ability to inspire and lead teams effectively.

**Benefits**
- Competitive salary with performance-based incentives
- Flexibility to work remotely with adaptable work hours
- Comprehensive health, wellness, and insurance benefits
- Opportunities for ongoing professional development and career progression

**About Patrianna**

Patrianna, headquartered in Gibraltar, is a social casino gaming industry pioneer. We are dedicated to delivering innovative, high-quality gaming experiences. Our dynamic, rewarding environment values innovation, quality, and a customer-centric approach, making it an ideal place for professionals aiming to make a substantial impact in a progressive company.

This revised profile emphasizes the strategic, analytical, and leadership skills necessary to lead Patrianna's customer support and workforce management functions towards achieving superior operational performance and exceptional customer satisfaction.