Smb Agency Partner Manager

5 days ago

Jakarta, Indonesia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
This role is part of TikTok’s Small and Medium Business (SMB) team. The SMB team works with advertisers across the region, helps them onboard and find success on TikTok. Being part of the team would mean being directly responsible for building relationships and helping clients drive business results through consultation. The team is made of dynamic, savvy, engaged individuals who are passionate about the region and thrive in a fast-paced environment.

**Responsibilities**:
1. Provide dedicated partner management to aggregators (SMB Agencies, Resellers, Tiktok Consultants), by consulting and coaching them towards success on TikTok;
2. Develop strategies to improve SMB agencies' performance, including:

- Consulting on SMB agencies' scale-up
- Creative tips and best practices
- Budgeting and targeting recommendations

3. Good time management and organization to manage advertisers at scale; monitoring the SMB agencies' performance through tools and timely communication with clients;
4. Ability to identify and remove blockers for SMB agencies growth. Gather insights from client interaction, and effectively represent client needs to internal stakeholders (ads review, finance, product, etc.) to ensure good customer experience;
5. Work across multiple teams, including Sales, Product and Marketing to gather SMB agencies' feedback from the market and amplify the current and future advertising platform.

**Qualifications**:
1. Bachelor's degree from an accredited institution with 3-8 years of work experience in media sales role with knowledge in digital performance marketing and familiar with media agency ecosystem
2. Experience and knowledge of the digital marketing landscape. Prior experience working in a performance agency or business supporting the SME sector;
3. Strong attention to detail and a proven ability to balance priorities and meet deadlines;
4. Sound analytical skills and ability to navigate ambiguity;
5. Comfortable with revenue targets, and experience working in a fast-paced, client-facing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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