Multi Venue Manager
4 weeks ago
Our client, the owner of several long established pilates studios offering Pilates, Miracle Touch, and Mind Therapy all under one roof, is looking for an experienced and dynamic Multi Venue Manager to join their team.
**Requirements**:
- Bachelor’s Degree in Business Management, Hospitality, or a related field is preferred.
- Minimum three years proven experience in a managerial role, ideally in the Pilates, fitness, or wellness industries.
- Strong leadership abilities to manage and inspire teams across multiple locations effectively.
- Proficiency in handling the unique challenges of multi-venue operations, including scheduling, resource allocation, and maintaining consistent service standards.
- Demonstrated ability to deliver exceptional customer experiences and handle client inquiries or concerns with professionalism.
- Excellent verbal and written communication skills for team coordination and client interactions.
- Experience with POS systems, scheduling software, and other tools essential for managing multi-site operations.
- Familiarity with the Pilates or wellness industry, including trends, client preferences, and operational best practices, is a strong advantage.
- Proven capability to address challenges and implement solutions in a fast-paced, dynamic environment.
- Exceptional organisational skills to balance priorities across multiple locations effectively.
**Responsibilities**:
- Oversee the operations of four pilates venues across Bali, ensuring smooth daily operations at each location.
- Work closely with the owner to align on strategic goals, business development initiatives, and operational improvements.
- Manage and support the studio staff at all locations, including pilates instructors and administrative personnel. Provide coaching and maintain high staff morale.
- Develop and maintain staff schedules for all venues, ensuring optimal coverage and efficient operations.
- Identify and implement revenue-generating strategies across all venues, focusing on class occupancy, memberships, retail sales, and client retention.
- Ensure that all venues maintain a high standard of customer service, addressing any client concerns in a timely and effective manner.
- Oversee the POS systems at each venue to ensure smooth transaction processing, class bookings, and accurate financial reporting.
- Work in partnership with the Marketing Manager on campaigns, promotions, and events that boost client acquisition and loyalty.
- Assist in budget planning and financial oversight for each venue, ensuring expenses are controlled and revenue targets are met.
- Ensure all venues meet health and safety standards, including local regulatory compliance and adherence to illness protocols.
**Benefits**:
- Salary according to experience + BPJS
- Competitive salary package
- Free pilates classes
- Opportunity to work in a dynamic, growing health and wellness environment
- Career development opportunities
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