Front Office Manager

3 weeks ago


Surabaya, Indonesia Hotel Majapahit Surabaya Full time

Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.
- Lead, direct and manage daily front office operations
- Manage and train front office staff
- A customer-oriented mindset with a commitment to delivering outstanding service.
- Handle guest complaints and resolve issues promptly
- Coordinate with other departments to ensure smooth operations
- Maintain accurate records and reports
- Implement and maintain standard operating procedures
- Monitor and manage front office budgets
- Ensure compliance with all relevant regulations
- Schedule the front office staff and supervise workload during shifts
- Conduct regular staff meetings and training sessions
- Monitor guest feedback and implement improvements
- Ensure the front desk is clean and organized
- Manage room reservations and cancellations
- Assist with check-in and check-out processes
- Handle cash and credit transactions accurately
- Maintain a positive and professional demeanor at all times
- Assist with marketing and promotional activities
- Ensure security and safety protocols are followed
- Perform other duties as assigned

**Qualifications**
- Bachelor's degree in Hospitality Management or related field.
- Minimum of 3 years of experience in a front office management role within a luxury hotel setting
- Excellent verbal and written communication skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with grace.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
- Customer-focused with a commitment to excellence.
- Knowledge of front office operations and procedures.
- Ability to train and develop staff.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
- Strong conflict resolution skills.
- Ability to maintain confidentiality.
- Knowledge of relevant regulations and compliance requirements.
- Proficiency in Opera and Microsoft Office Suite

Placement : Surabaya - East Java, Indonesia

Jenis Pekerjaan: Kontrak

Tenggat Lamaran: 31/10/2024


  • Front Office Manager

    1 month ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24158913 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    4 months ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24086103 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    1 month ago


    Surabaya, Indonesia Marriott Full time

    Job Number 24158913 Job Category Rooms & Guest Services Operations Location Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for all front office functions and staff. Areas of...


  • Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057877 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Director

    4 months ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057659 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff as...

  • Front Office Manager

    4 months ago


    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office Manager

    4 months ago


    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education. - Minimum 2 years experience in similar position. - Good communication skill and have pleasant personality. - Hard working and have positive attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office

    4 months ago


    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp2,500,000 - Rp5,000,000 per...

  • Front Office

    1 month ago


    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp25,000.00 - Rp50,000.00 per...

  • Front Office

    4 months ago


    Surabaya, Indonesia Luminari Surabaya Full time

    Front Office - Woman - Max 30 years old - Hard worker - Good communication skill - Honest, discipline and responsible - Have experience min 3 years "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...


  • Surabaya, Indonesia Shangri-La Hotels Full time

    Shangri-La Hotel, Surabaya Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe. “To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings,...

  • Duty Manager

    1 month ago


    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24147615 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Liner

    4 months ago


    Surabaya, Indonesia Suri Mutiara Jaya Full time

    Expose hospitality attitude - Good communication skill and pleasant personality - Good team players and service oriented - Show self-initiative - Able to work under pressure - Minimum 1 years experiences in similar position - Good command of spoken and written English - Computer literacy required - Able to work on Public Holidays and in shift Jenis...

  • Front End Developer

    4 months ago


    Surabaya, Indonesia PT Inosoft Trans Sistem Full time

    Inosoft Trans Sistem Senior Software Developer. Focused on solving the problem with a simple mechanism and efficient in time Company Overview Our Vision We are here to make your work easier, continuously innovating and developing our products that suit your needs by utilizing user friendly, flexible, and ready-to-use latest technology. Our Mission A...


  • Surabaya, Indonesia PT. Bernofarm Pharmaceutical Full time

    Kualifikasi: - Min. D3 semua jurusan - Berpengalaman menjadi front office atau mengkoordinasi operasional dengan jenis usaha klinik, studio dan sejenisnya - Memiliki kemampuan komunikasi dan koordinasi yang baik, mampu menghadapi situasi dan lingkungan yang fleksibel dan bervariasi - Bersedia untuk ditempatkan di daerah Grha Famili, Surabaya, Jawa...

  • Night manager

    3 weeks ago


    Surabaya, Indonesia MOVENPICK Full time

    Job Description Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests. Manage and support the night staff, including front desk and security. Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service. Conduct nightly audits, including cash...

  • Night manager

    3 weeks ago


    Surabaya, East Java, Indonesia MOVENPICK Full time

    Job Description Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests. Manage and support the night staff, including front desk and security. Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service. Conduct nightly audits, including cash...

  • Night Manager

    4 weeks ago


    Surabaya, Indonesia MOVENPICK Full time

    **Company Description** Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting...

  • Front End Developer

    4 months ago


    Surabaya, Indonesia Angusta System - AndTalent Full time

    AndTalent under Angusta Systems Company Australia - connects high-quality professionals with leading Australian companies for mutual success company based in Australia - is hiring for a position! **Front End Developer** AndTalent is a distinguished talent pool company facilitating the connection between highly skilled professionals and prominent businesses...

  • Restaurant Manager

    4 months ago


    Surabaya, Indonesia Expat. Roasters Full time

    **Responsibilities** - Manage the daily operations of the cafe, including scheduling, inventory management, maintaining a clean and organized environment, staffing, and ensuring quality customer service. - Maintain excellent customer service by ensuring all customers are satisfied and their needs are met. - Ensure customer satisfaction by resolving any...