Service Leader Front Office
5 months ago
Shangri-La Hotel, Surabaya
Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.
“To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.”
A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.
We are looking for Service Leader Front Office (Room Controller)
As Service Leader Front Office leader we rely on you to
Take responsibility of the front office to ensure smooth and efficient operation at all times
Supervise and lead all service associates in their daily activities
Mastered & responsible as Room Controller
Ensure Guest allocated accurately as per their preferences & profile
Upsell rooms to meet guests' needs when appropriate
Ensure guest requests are fulfilled in a professional and timely manner
**We are looking for someone who**:
Takes pride in being a hotelier
Enjoys crafting creative and best-fit solutions
Has Experience in OPMS system
Communicates and write with fluency in English (and local language)
Preferably has relevant experience in the hospitality industry
Preferably comes from a hotel management-related education background
Has strong interpersonal and communication skills
If you are the right person, go to the following link
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