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Front Office Manager

1 month ago

Surabaya, Indonesia Shangri-La Hotels Full time

Shangri-La Hotel, Surabaya

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

“To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.”

A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.

We are looking for Front Office Manager

As a Front Office Manager we rely on you to

Ensure smooth efficient guest services at all times

Lead the best loved performing team by the guest

Provide a best-fit solution to fulfil the customer needs

Assist in enhancing the guest satisfaction scores of the hotel

Collate and analyse the forecast for front office & flawless coordination with Housekeeping

Review Key assumptions, ATR and occupancy monthly, analyse variances

Develop and implement action plans to maximise performance and profitability

Work closely with Sales & Marketing and Reservations team

**We are looking for someone who**:
Takes pride in being a hotelier

Preferably comes from a hotel-related education background

Preferably has relevant experience with an International 5* Hotel Group

Is self-driven, goal-oriented, willing to challenge the status quo

Upholds professional values, ethics and integrity at all times

Enjoys working as part of a team

Demonstrated strong leadership competencies

Communicates and writes with fluency in English (as well as the local language)

Has strong interpersonal and communication skills

Able to communicates in other language is an advantage

**Note**: local package applied

If you are the right person, what are you waiting for? go to the following link