Duty Manager

1 month ago

Surabaya, Indonesia Hotel Majapahit Surabaya Full time

**Job Summary**

The Duty Manager will assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control and quality standards, ensuring guests’ satisfaction.
- Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
- Monitor lobby traffic and assign team members as required.
- A customer-oriented mindset with a commitment to delivering outstanding service.
- Handle guest complaints and resolve issues promptly
- Coordinate with other departments to ensure smooth operations
- Maintain accurate records and reports
- Implement and maintain standard operating procedures
- Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure.
- Ensure compliance with all relevant regulations
- Complete night shift duties acting as the Night Manager
- Conduct regular staff meetings and training sessions
- Monitor guest feedback and implement improvements
- Ensure the front desk is clean and organized
- Manage room reservations and cancellations
- Assist with check-in and check-out processes
- Handle cash and credit transactions accurately
- Maintain a positive and professional demeanor at all times
- Assist with marketing and promotional activities
- Ensure security and safety protocols are followed
- Perform other duties as assigned

**Qualifications**
- Bachelor's degree in Hospitality Management or related field.
- Minimum of 2 years of experience in a Duty Manager role within a luxury hotel setting
- Excellent verbal and written communication skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with grace.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
- Customer-focused with a commitment to excellence.
- Knowledge of front office operations and procedures.
- Ability to train and develop staff.
- Ability to work independently and as part of a team.
- Professional appearance and demeanor.
- Strong conflict resolution skills.
- Ability to maintain confidentiality.
- Knowledge of relevant regulations and compliance requirements.
- Proficiency in Opera and Microsoft Office Suite

Placement : Surabaya - East Java, Indonesia

Jenis Pekerjaan: Kontrak

Pengalaman:

- sebagai Duty Manager: 2 tahun (Diwajibkan)

Tenggat Lamaran: 30/11/2024

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