Front Office Manager

3 weeks ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 24158913
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- So

  • Front Office Manager

    4 weeks ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Front Office Manager

    4 days ago

    Surabaya, Indonesia Hotel Majapahit Surabaya Full time

    Front Office Manager (FOM) directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department. - Lead, direct and manage daily front office...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24189943 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24086103 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Assistant Front Office Manager

    1 week ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057877 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office

    3 weeks ago

    Surabaya, Indonesia PT. Tirta Jaya Unggul Full time

    cowo - batas umur 35 Tahun - diutamakan yang berpengalaman front office selama kurang lebih 1 tahun - domisili surabaya Jenis Pekerjaan: Penuh Waktu Pengalaman: - Front Office: 1 tahun (Diutamakan)

  • Front Office Director

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24057659 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff as...

  • Front Office Manager

    4 weeks ago

    Surabaya, Indonesia Whiz Luxe Hotel Spazio Surabaya Full time

    Front Office Manager - Minimum 3 years experience in tame position - Strong leadership - Excellent in English and communication Skills - Team work "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education - Minimum 2 years experience in similar position - Good communication skill and have pleasant personality - Hard working and have positive atitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office Manager

    2 weeks ago

    Surabaya, Indonesia Hotel Santika Premiere Gubeng Full time

    Front Office Manager - Minimum Diploma Degree of University or Hotel Academy in related field education. - Minimum 2 years experience in similar position. - Good communication skill and have pleasant personality. - Hard working and have positive attitude "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun...

  • Front Office Manager

    3 weeks ago

    Surabaya, Indonesia Shangri-La Hotels Full time

    Shangri-La Hotel, Surabaya Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe. “To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings,...

  • Front Office

    3 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp2,500,000 - Rp5,000,000 per...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Neuvel Aesthetic & Dental Clinic Full time

    Kualifikasi 1. Wanita, usia max 30 tahun 2. Berpenampilan Menarik 3. Berpengalaman min. 1 tahun sebagai Front Office 4. Menguasai Komputer dan Microsoft Office 5. Memiliki passion di dunia Aesthetic 6. Teliti, Kreatif, dan mampu berkomunikasi dengan Baik 7. Mampu bekerja dibawah tekanan 8. Mampu bekerjasama dengan tim Pay: Rp25,000.00 - Rp50,000.00 per...

  • Front Office

    2 weeks ago

    Surabaya, Indonesia PT SPC Full time

    Melayani customer/tamu baik yg mau menginap atau sudah pulang dan mereferensikan hotel tsb secara mulut2 kepada tamu yg sdh pernah menginap & juga sekalian nyari2 klien coorporate jika mmg nyari hotel utk keluarga atau acara pernikahan,.krn hotelnya bulog ini berdempetan dengan gedung yg dipakai buat acara wedding. Qualification - Pengalaman Front Office...

  • Front Office

    1 week ago

    Surabaya, Indonesia JAC School Surabaya Full time

    Front Office - Bachelor's Degree in specific objects - Age Max 35 years old - Fluent in English Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Luminari Surabaya Full time

    Front Office - Woman - Max 30 years old - Hard worker - Good communication skill - Honest, discipline and responsible - Have experience min 3 years "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Rumah Sakit Orthopedi & Traumatologi Surabaya Full time

    Front Office - Wanita - Maksimal usia 27 tahun - Minimal pendidikan D-3 semua jurusan - Siap bekerja shift - Dapat mengoperasikan komputer Ms Office - Dapat bebahasa inggris aktif atau pasif - Dapat berkomunikasi dengan baik - Rajin, ramah, teliti, terampil, sabar, dan cekatan - Mempunyai loyalitas dan motivasi yang tinggi - Kode Lamaran : PO Waspada...

  • Front Office

    7 days ago

    Surabaya, Indonesia JEC Eye Hospitals & Clinic Surabaya Full time

    Front Office - Perempuan - Usia maksimal 27 tahun - Pendidikan Minimal SMA - Memiliki pengalaman di bidang kerja yang dilamar - Tahan terhadap tekanan - Penempatan Surabaya/Pasuruan) Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika...

  • Front Office

    4 weeks ago

    Surabaya, Indonesia Volans Skin Clinic Full time

    Front Office - Wanita usia maksimal 30 tahun - Pendidikan D3 / S1 - Berpenampilan menarik, rapi, dan komunikatif - Memiliki tanggung jawab, jujur, dan teliti - Mampu bekerja dalam tim - Menguasai computer (MS word, excel) diutamakan - Aktif di sosial media "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya...