Publisher Support Specialist

3 days ago


Jakarta, Indonesia Coda Payments Full time

**What we do**

**About Coda Technology**

At Coda, we operate a high volume payments and e-commerce business, and we’re expanding rapidly. We need to build high-scale, distributed systems that can gracefully handle massive spikes in traffic. We also have an ambitious feature roadmap, so using state of the art tools to automate our development lifecycle is crucial to moving fast. We believe in autonomous teams, and we use modern technologies and the latest in cloud infrastructure.

Most importantly, we hire great people and empower them to drive Coda’s technology and products forward. We believe that the best ideas can come from everyone, so we encourage taking ownership and maintain a culture of servant leadership that allows engineers to drive features.

**Working at Coda**

Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we’re always looking to step up and adapt to changes quickly; there is never a dull day at Coda.

We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team

**About the Role**

We are looking for a Support Specialist to support our growing number of Publishers. You will work directly with our Publishers across the globe and their technical teams. You will create an impact by improving their ability to accept payments and further grow our businesses together. You will also have the opportunity to work closely with internal teams such as Publishers Partnership, Product, Engineering and Customer Support.

**Our Plans**

We are expanding our Support Engineering team. One of our company’s core values is “We are laser focused on our customers’ needs” and we are constantly improving the outstanding quality of support that we provide to our publishers. Our main objective is to grow and nurture our team who will be responsible for all of our publishers' ever-growing needs.

**Responsibilities**:

- Evaluate and prioritize the type of publisher support that you are handling
Act as a consultant and offer solutions to publishers
- Escalate bugs, features, suggestions that our publishers are having/suggesting to our internal teams
- Any other relevant tasks as required

**Requirements**:

- 1 year of experience or more in technical support or a similar role
- At least a diploma in any discipline
- Knowledgeable in API and Web Services
- Knowledge in using the following tools: SQL, Postman, AWS dashboard, Kibana and Jira
- Good understanding of Java, Javascript or Python
- Able to multitask and work under pressure in a fast-paced and dynamic environment
- Critical thinker and a problem solver
- Able to be on call if required
- Good time management and communication skills

We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring



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