Service Delivery Field Support Engineer

1 day ago


Jakarta, Indonesia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

**What you'll be doing**

**Key Responsibilities**:

- Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
- Ensures that any software that is part of the solution is installed and configured according to client requirements.
- Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
- Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
- Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
- Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
- Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
- Ensures the efficient and comprehensive resolution of incidents and requests.
- Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
- Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
- Provides first line remote and onsite technical support to clients.
- Provides first line field engineering services to clients.
- Reports and escalates issues to 3rd party vendors if necessary.
- Follows the required handover procedures for shift changes to ensure service continuity.

**Knowledge and Attributes**:

- Good communicate skills, both verbal and written.
- Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

**Required Experience**:

- Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Networking technologies.
- Entry level experience in relevant technology.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer



  • Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...


  • Jakarta, Indonesia PT. Solusi Sinergi Digital Full time

    **REQUIREMENTS**: - Minimum vocational high school in any major - Minimum 2/3 years experience as Field Activation Engineer - Can use OTDR, Splicing, OPM & Bert tesr according SOP - Able to work individually or as a team **JOB RESPONSIBILITIES**: - Responsible for activating reguler, collabrative & lastmile customers in the field according to targets -...

  • IT Delivery Engineer

    5 months ago


    Jakarta, Indonesia Elabram Full time

    Job Description Work as technical engineer, work with team members to support IT project delivery, which including but not limited on making project delivery plan, site survey, hardware installation, commossionning, acceptance, etc. to meet customer requirements including not only functionality, but also performance, security and high...

  • Field Service Engineer

    5 months ago


    Jakarta, Indonesia ABB Full time

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Jakarta, Indonesia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson Sdn Bhd is recruiting for a (1) Field Service Engineer, located in Jakarta, Indonesia. - Under limited supervision, the Individual is responsible to manage the customer support system in the installation, service, and repair of all VELYS Robot/capital products. Responsible for interaction with customers over the...


  • Jakarta, Indonesia Elabram Full time

    Job Description 1. Supporting Region Operations Network and Business Support of MS Project in utilizing resource from talent, project delivery and tools digitalization. 2. In charge of Region MS Project resource management, development such as managing talent’s personal business commitment, talent’s mobilization plan and organizational climate...

  • Field Service Engineer

    5 months ago


    Jakarta, Indonesia Trend Micro Full time

    When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information. A Field Service Engineer in Jakarta, Indonesia is primarily responsible for managing and or executing Trend Micro or Trend Micro subcontracted product deployment projects. The Field Service Engineer will...

  • Field Service Engineer

    6 months ago


    Jakarta, Indonesia MineSense Full time

    **Be part of something incredible. **Metals are necessary for our world, but mining historically faced issues with waste, sustainability, and inefficiencies. MineSense is changing that. Our solutions reduce mining waste and environmental impacts while increasing profits and efficiencies. Backed by the best in venture capital and government funds, and...


  • Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Jakarta, Indonesia PepsiCo Full time

    Overview: The Indonesia IT Field Service Specialist is responsible to support and maintain IT Infrastructure (Computer/Network/Workplace Services) Operations, End User Computing (EUC), and Plant Operations. This role will lead Indonesia IT process compliance practices including managed service vendor performance and improvement action...


  • Jakarta, Indonesia Philips Full time

    **Job Title**: Field Service Technician - Bandung **Job Summary**: Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. **Your role**: - Install Philips medical/healthcare solutions, according to standards with respect to quality and...

  • Field Service Engineer

    7 months ago


    Jakarta, Indonesia ABB Full time

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Field Service Engineer

    5 months ago


    Jakarta, Indonesia Thermo Fisher Scientific Full time

    When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Field Service Engineer

    5 months ago


    Jakarta, Indonesia Thermo Fisher Scientific Full time

    When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Field Service Engineer

    6 months ago


    Jakarta, Indonesia GE HEALTHCARE Full time

    **Job Description Summary**: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to,...


  • Jakarta, Indonesia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...


  • Jakarta, Indonesia Thermo Fisher Scientific Full time

    When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...


  • Jakarta, Indonesia Philips Full time

    **Job Title**: Graduate - Field Service Engineer **In this role, you have the opportunity to**: Be trained in a 24-month program where you will be equipped with the necessary skills to support the technical needs of Philips customers, providing maintenance and installation to Health Tech products & services, maximizing customer satisfaction by seeking...


  • Jakarta, Indonesia Siemens Full time

    Mission/Position Headline: The Field Engineer Mechanical travels to customer sites and supports the - customers with their installation, maintenance, and warranty work with industrial - mechanical rotating equipment in the minerals & mining industries. Areas of Responsibility: -: - Handling all customer and factory related mechanical engineering...


  • Jakarta, Indonesia Thermo Fisher Scientific Full time

    **Responsibilities**: **On Field** Carry out high quality on-site installation and commissioning (I&C) of Thermo Fisher Scientific equipment. Complete onsite scheduled preventative maintenance and attend to emergency breakdown visits. Train the customer to use the equipment safely and efficiently. Complete site visit reports (service and commissioning)...