Field Service Engineer

5 months ago

Jakarta, Indonesia Thermo Fisher Scientific Full time

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

**Location/Division Specific Information**:
The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Here are some of the products you might support our customers with:

- Corporate organization
- Overview of our instruments
- Inside the Titan Transmission Electron Microscope
- How to make a microscope

**How you will make an impact**:
The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

**Benefits**:
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

**What you will do**:

- Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
- Conduct on-site scheduled planned maintenance visits
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Successfully complete technical training, as required
- Complete and submit field service reports on assigned tools
- Perform Preventive Maintenance tasks
- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide guidance for various reports including identifying and isolating unique problems with system
- Must maintain Thermo Fisher Scientifics’ Four-I Values.

**How you will get here**:
**Education**

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

**Experience**:
**3+ years’ of work experience**:

- Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
- Experience with Ultra High Vacuum (UHV) a plus but not required.
- Experience operating O-scopes, digital voltmeter and logical problem solving.

**Competencies**:

- Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet
- Describes product portfolio characteristics
- Identifies and describes competitors at a high level
- Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments
- Performs routine maintenance and basic repairs on a small number of noncomplex instruments

**Solve Tough Problems
- Troubleshoot and solve problems precisely, timely and efficiently**
- Troubleshoot with Precision: Follow safe, methodical processes to isolate and resolve problems
- Follows SOPs and standard processes to troubleshoot problems
- Identifies problems too complex to solve independently and seeks help
- Solve Problems Remotely: Remotely gather information and take action to resolve issues
- Uses standard tools to remotely gather information on instrument status
- Effectively gathers and documents key information about the problem from customer

**I

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