Am - Customer Protection (Sharia)

2 weeks ago


Jakarta, Indonesia Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Ensure the company has aligned with implementation of The Customer Protection Financial Service Regulation
- Establishing and/or review the policy/procedure on consumer protection to be aligned with the POJK 6.
- Coordinating with related functions for the planning and implementation of POJK 6, including the socialization of consumer protection to the internal stakeholders.
- Monitoring and evaluating the on-going implementation of POJK 6.
- Managing reports to BOD and/or to a specific committee on the implementation of customer protection and recommendations for improvement of consumer protection, as well as to immediately escalate the potential non-compliance issue.
- Coordinating the preparation and submission of Consumer Protection-related report to OJK, including the annual self-assessment report.
- Conducting regular meetings on consumer protection with related functions.



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