Officer, Guest Service

2 weeks ago


Jakarta, Indonesia Ascott Full time

About Us
- When you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.- Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.- Be Yourself, Be Part of Our Journey-
- Job Descriptions
- Delivers excellent service by handling good and well-coordinated reservation (system-based) and manage guests' account & information.
- Handles check-in and check-out, handles and records guest comments and complaints, may refer issues to supervisor when necessary, and relay guests' messages to respective divisions promptly.
- Provides any tourism information related to apartment's surroundings.
- Perform any other duties as required and directed by the Guest Services Manager or Management.- Job Requirements
- Minimum High School Degree or Diploma from Hotel Management major.
- Has working experience for at least one year in Hospitality industry, but fresh graduates are encouraged to apply.
- Fluent English (spoken and written) is a must
- Service-oriented, willingness to learn, and has excellent communication & interpersonal skills
- Able to work multi-tasks, adaptable, initiative, discipline, meticulous, well-organized
- Pleasant grooming
- Willing to be placed in **any property **with **SHIFT-based **, include working on public holiday



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