Customer Service Administrator
2 days ago
Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
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Job responsibilities:
- Consolidate Shipping documents from Finance, suppliers, forwarder, 3PL and etc
- Prepare invoices and shipping documents for mailing.
- Postage of complete set of paperwork to customer in a timely manner
- Purchase of postage stamps
- Coordinate with other departments to ensure that paperwork is processed and filed correctly.
- Maintain and update company filling.
- Upload Invoices and shipping documents into customer portal as per requirement
- Other tasks assigned by the supervisor as and when needed.
Education Qualification:
- Tertiary education in Business Administration or related.
- Preferably 1-2 years previous customer service/ administration experience.
- Preferably 1-2 years experience dealing with cliental via phone & electronic transfer.
Technical Competence & Skills:
- Strong customer aptitude will be a plus.
- Strong communication skills and strong attention to detail.
- Motivated, Proactive, High Energy, Independent Professional.
- Able to establish rapport and influence.
- Strong ‘building-relation’ and high resilience and able to handle enquiries/complaints from customers.
- Proficient in Microsoft office software (Excel, Outlook and Word).
- Team spirit to work together with the team, for the team, by the team.
- Compliance with instruction and guidance.
- Quick learner of new culture and different environment.
- Experience in CRM Dynamic software will be an advantage.
- Time -oriented approach to handling queries and tasks.
- Multitasking ability and good interpersonal skills.
Others (% of travel, language, etc.):
- To be able to communicate in English and Bahasa Indonesia.
- Flexible and willing to work outside of normal hours when necessary.
- This is a 6 months contract position.
Come make a World of Difference
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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