Service Owner

2 weeks ago

Jakarta, Indonesia Ericsson Full time

**Ericsson Country Unit**:Indonesia
**Location**:Jakarta
**Travel Required**:Up to 10%
**Open to external referrals**:Yes

**Be part of the team**:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

**Our Exciting Opportunity**:
We are now looking for a Service Owner, accountable for the end to end Service ownership and contractual delivery including all Service functions that relate to the specific customer Managed Service (MS) solution. The Service Owner will be passionate about the financial and delivery performance of the assignments within a Managed Service contract

**You will**:
Have responsibility as the key interface to the customer while also leading the collaborate with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service, working closely with the MSCOO, Service Architecture, Reliability and Improvement leads.

Plan and design of a new Service, or change / update to an existing Service including any data analytics, having a competence in Machine Learning (ML), Artificial Intelligence (AI) and Automation of Data Analytics.

Manage the Service throughout its lifecycle including demand management, ASP integration, environment, occupational health and safety (EHS) risk management, data privacy, automation for continuous service improvement..

Own the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management

**To be successful in the role you must have**:

- Education: Bachelor degree in engineering
- Proven in working collaboratively and dynamically across the business in removing complexity, and from telco background most preferably from Manage Service business.
- Solid customer management, understanding their point of view and being able to empathize with their business situation and needs
- Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
- Data more inquisitive to enable predictive analytics, bring value and business outcomes by proactively managing our customers networks
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

Are you in?

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

**What happens once you apply?**

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

**We are proud to announce at Ericsson **Indonesia**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and **this Certification acknowledges our employ

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