Manage and Review Value Stream Product Owner

7 days ago

Jakarta, Indonesia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.**:
**The Opportunity**:
**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manage and Review Value Stream Product Owner with the resources to solve critical problems for the future of our business, which is why we need you.**:
**Manulife Indonesia Manage and Review Value Stream Product Owner is responsible for the customers and performer (Agents & Employees) experience, which includes changes from back office processes, front end digital capabilities, running the business and improving the overall experience. This position will be fully accountable for driving business transformation initiatives across the Value Stream in-order-to support the wider goals, strategy and ambition of the Manulife business in Indonesia. Increasing the pace and agility of change and delivering measurable and sustainable results will be key measures of success.**:
**What motivates you?**:

- **You obsess about customers, listen, engage and act for their benefit**:

- **You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes**:

- **You thrive in teams, and enjoy getting things done together**:

- **You take ownership and build solutions, focusing on what matters**:

- **You do what is right, work with integrity and speak up**:

- **You share your humanity, helping us build a diverse and inclusive work environment for everyone**:
**We are looking for someone with**:

- **University degree from reputable university, minimum Bachelor Degree**:

- **Minimum 10 years of experience handling in after sales operations or life insurance operations**:

- **High integrity and professional work practice and ethic**:

- **Must exude confidence and believe that what they are doing is for the benefit of their customers, their employees, and the company.**:

- **A leader who can work with different type of people and motivate the team and boost up energy levels.**:

- **Ability to execute ideas into action.**:

- **Demonstrated ability to communicate effectively, both written and verbal.**:

- **Ability to learn, to explain ideas, and to document outcome.**:

- **Good relationship management and teaming skills**:

- **Good and creative problem solving and analytical skill.**:

- **Ability to influence others and move toward a common vision or goal.**:

- **Flexible and adaptable; able to work in an ambiguous environment.**:

- **Resilient and tenacious with a propensity to persevere.**:

- **Forward thinking with a holistic approach.**:

- **A disciplined thinker with an ability to challenge the status quo.**:

- **Able to anticipate issues and think proactively to resolve issues and risks.**:
**Nice to Haves**:

- **Ability to build and manage relationships with the key internal stakeholders**:
**On the job you will**:
**A. Value Identification and Realization**:

- **Own and is accountable for In-Force Policy Administration including Customer Care operations and performance to ensure service quality and professionalism.**:

- **Drive rollout and manage outsourcing business processes to maintain quality service standard.**:

- **Ensure enforcement and adherence to Company guidelines and regulatory requirements.**:

- **Significantly enhance the performance of In-Force Policy Administration and Customer Care operations through the consistent achievement of material improvements in efficiency, scalability and performance**:

- **Clearly define the manage and review value stream mission and positioning within the GM Agency, Chief Bancassurance, CIO, and COO organization and within the wider Indonesia business and ensure that this is well understood by and communicated to all key business stakeholders**:

- **Provide strategic views on prioritization for laying down the future roadmap of the manage and review value stream**:

- **Possess a thorough knowledge of the production flows of the value stream**:

- **Be transparent at each level of the Value Stream so that information flows freely up and down the chain.**:

- **Maintain a holistic view of the org

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