Current jobs related to Experience Lead - Jakarta - Manulife

  • Digital Marketing Specialist

    3 days ago

    Jakarta, Indonesia Builder Lead Converter Full time

    **Builder Lead Converter**: **Digital Marketing Specialist**: **About Us**: Builder Lead Converter is a dynamic and innovative company specializing in helping builders convert leads into customers through cutting-edge marketing strategies. We pride ourselves on delivering exceptional results and providing our clients with top-tier service. We are seeking a...

  • Employee Experience Lead

    3 days ago

    Jakarta, Jakarta, Indonesia PT Ganyuan Industrial Indonesia Full time

    Employee Experience Lead Job SummaryWe are seeking a talented Employee Experience Lead to drive employee engagement and retention in our Indonesian office.Key ResponsibilitiesDevelop and implement employee engagement strategies.Promote corporate culture and values.Collaborate with cross-functional teams to drive business outcomes.RequirementsBachelor's...

  • Employee Experience Lead

    1 week ago

    Jakarta, Indonesia Ninja Van Full time

    **About the job** Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organizing various programs that are ready to support the quick and strategic development of SMEs. Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time...

  • Resolution Experience Lead

    14 hours ago

    Jakarta, Jakarta, Indonesia beBee Careers Full time

    About the PositionWe are seeking a seasoned professional to lead our Merchant Issue Resolution Experience team.The ideal candidate will have a strong background in strategy, project management, or management consulting, with a proven track record of stakeholder management and business acumen.ResponsibilitiesLead the Merchant Issue Resolution Experience...

  • Vice President Customer Experience Lead

    2 weeks ago

    Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others.** If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their...

  • Customer Experience Relationship Lead-1

    2 weeks ago

    Jakarta, Indonesia FedEx Express APAC Full time

    **职务名称**: FedEx Express APAC **Job Title**: Customer Experience Relationship Lead-1 **职务申请 ID**: RC474990 **地点**: Cilandak Bar., Kec. Cilandak,, 印度尼西亚 **职务类型**: Regular Customer Support; Customer Management; Quality Assurance & Support; Bookings; Inquiry; Service Recovery; Complaint Handling; Complicated Case...

  • Advertiser Experience

    7 days ago

    Jakarta, Indonesia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce,...

  • Courier Engagement and Experience Lead, Shopee

    1 week ago

    Jakarta, Indonesia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Experience Level

    2 weeks ago

    Jakarta, Indonesia Summarecon Full time

    **Requirements**: - 7 years of experience in software development - Proficient in [PHP, Laravel, MYSQL, PostgreSQL, Docker, Mongo dB, Firebase] - Experience leading teams and managing projects using agile, waterfall & scrum methods - Excellent communication and problem-solving skills - Placement: Gading Serpong **- Develop scalable and innovative system...

  • Experience Level

    2 weeks ago

    Jakarta, Indonesia Summarecon Full time

    **Requirements**: - Degree in Computer Science/ Information System - Minimum experience 2-3 years (mandatory) - Strong organizational and team working - Experience in creating documentation - Experience in SDLC - Good analytical skill - Experience in Database Design - Able to work under tight schedule - Able to take initiative and lead team - Fast Learner -...

  • Senior Lead Community Experience

    2 days ago

    Jakarta, Indonesia GO-JEK Full time

    **About the Role** They say no man is an island - a notion that holds particularly true for this role. As our Community Experience - Data Management Senior Lead, you’ll be an instrumental cog in ensuring that the Community Experience (CX) team has all of our data-related matters under control. Your main objective will be to ensure that we’ve got the...

  • Healthcare Experience Manager

    7 days ago

    Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full time

    Job SummaryWe are seeking an experienced Patient Experience Department Head to join our team at BMHS (Bundamedik Healthcare System). In this role, you will be responsible for developing and implementing comprehensive patient experience strategies to improve satisfaction and loyalty. You will lead cross-functional teams to identify areas for improvement and...

  • Experience Strategy Director

    1 week ago

    Jakarta, Indonesia Ogilvy & Mather Italia Full time

    **Overview**: - Director of Customer Experience is required to supervise and oversee the strategy, planning and execution of CX for Ogilvy's clients.- - The Director is responsible for scaling the CX offering as new products and services are implemented across brands and clients that Ogilvy Indonesia handle**Responsibilities**: **Responsibilities**: - Serve...

  • Experience Design Manager

    2 days ago

    Jakarta, Jakarta, Indonesia Kay Collection Full time

    Job Summary:We're looking for an experienced Experience Design Manager to lead our brand activation efforts at Kay Collection. As a key member of our team, you'll be responsible for creating immersive brand experiences that captivate our target audience and drive business growth.Main Responsibilities:Develop and implement experience design strategies that...

  • Customer Experience Director

    2 weeks ago

    Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full time

    Talent Search Recruitment - Indonesia is searching for a seasoned Customer Experience Director to oversee our customer retention initiatives.About the RoleThe Customer Experience Director will be responsible for leading the development and implementation of a comprehensive customer retention strategy to increase customer satisfaction and loyalty.Key...

  • Patient Experience Director

    7 days ago

    Jakarta, Jakarta, Indonesia BMHS (Bundamedik Healthcare System) Full time

    Job OverviewAs a Patient Experience Department Head at BMHS (Bundamedik Healthcare System), you will play a crucial role in developing and implementing comprehensive patient experience strategies aligned with organizational goals. This position requires strong leadership skills, excellent communication, and interpersonal skills to oversee the collection,...

  • User Experience Leadership Position

    5 days ago

    Jakarta, Jakarta, Indonesia Blackstone Full time

    Job Overview: We are seeking a highly skilled Research and User Experience Director to lead our team in delivering exceptional user experiences.The successful candidate will have a strong background in research and design, with expertise in leading cross-functional teams and driving business results through user-centered design.Main Responsibilities:User...

  • Technology Lead

    2 days ago

    Jakarta, Indonesia Humana International Full time

    **Job Description: **: **Responsibilities**: - ** Coordinate PMs and QAs on the timeframe for the release of new features.**: - ** Work closely with PMs to**: - ** Build customer-oriented products.** - ** Plan roadmaps for the next 3-6 months.**: - ** Manage existing tech debt.** - Lead scrum ceremonies (stand up, grooming, retrospective). -...

  • Customer Experience Leader

    2 weeks ago

    Jakarta, Jakarta, Indonesia PT Maxx Coffee Prima Full time

    As a Customer Experience Leader at PT Maxx Coffee Prima, you will be responsible for delivering exceptional customer experiences and driving business results through effective store operations and customer engagement strategies.Main Responsibilities:Develop and execute customer engagement plans to increase customer loyalty and retention.Lead and motivate a...

  • Tech Lead

    7 days ago

    Jakarta, Indonesia PT Entrust Digital Full time

    **Requirements** - At least 2 year experience as Tech Lead - Can work fulltime onsite (WFO) at Jakarta - Can work for Banking Industry - Responsible in leading the project dan manage team to work effectively and efficiently - Have experience at Backend & Mobile - Motivate and provide problem solving strategy - Make a report, monitor team - Experience in PM...

Experience Lead

1 month ago

Jakarta, Indonesia Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering The Exprience Lead with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Indonesia is seeking a self-motivated Experience Lead - Claim, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products they deliver. They will have drive and deliver the newly defined Target Operating Model (TOM) to Manulife and be responsible to oversee the transformation portfolio.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- University graduate with minimum 10 years solid experience in Consulting, Business Process Transformation and Change Management with good exposure to the Financial Services industry
- Holder of Professional Certification in Process Improvement techniques/methodologies would be preferred
- A senior individual who is highly motivated and able to work independently, with mínimal supervision
- A team player who is able to connect well with peers and interact very successfully with business stakeholders and Regional functions as required

**Nice to Haves**:

- Knowledge of the insurance industry would be an advantage
- Knowledge of the latest technology developments, trends and standards would be an advantage
- Exposure to and understanding of Agile scrum methodologies and experience of working in an Agile team

**On the job you will**:
**Value Identifications and Realization**
- Reports to the head of Business Transformation and works closely with Value Stream Product Owner (VSPO) and squad Product Owners, head of business units, support/service functional teams to deliver the transformation agenda, including drive necessary changes to enable the new TOM
- Own and run the quarter planning session, ensure all key relevant stakeholders are involved in defining the value goal for the value stream
- Ensure the key results from the quarter are clearly quantified and aligned to the annual goals of the value stream and the strategic key results of the organization
- Work with Change Manager to plan the adoption activities and how it aligns with the key results of the value stream
- Work with the VSPO and the stakeholders to understand customer needs and facilitate customer co-creating workshops or experiments to validate hypothesis
- Ensure any feedback from customers or other stakeholders are shared with the respective Product Owners and ensure there is a solutioning session and outcomes are prioritized and communicated to all parties.
- Identify various process re-engineering opportunities using lean toolset and deliver using Agile approach and implement to optimized process to cut the wastes
- Organize workshops or working group to focus on operations and process improvements; develop value streams maps of current state and future state with analyzed data enabling fact based decisions

**Program Management and Reporting**
- Work with the VSPO to decide and monitor the budget for the year and within the quarter
- Communicate the budget to the VS squads
- Ensure that the all key Risks, Assumptions, Issues, Dependencies (RAIDs) are communicated and addressed across squads
- Work with PMO for project governance related items
- Report regular updates to the Senior Leadership on progress and challenges in the Value Streams

**People Management and Staffing**
- Work with the VSPO and relevant stakeholders (squad Product Owners, Agile Leads) to identify staffing and competencies requirements

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international f