Club Floor Executive

3 weeks ago

Jakarta, Indonesia Mandarin Oriental Hotel Group Full time

**Club Floor Executive**:
Mandarin Oriental Jakarta is looking for a Club Floor Executive to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

**About the Job**:

- Maintain a well organized Club Floor Desk Counter, ensures that all needed materials and supplies are readily available and accessible to expedite smooth check in and check out.
- Prepare all necessary documents like registration cards, welcome passports, etc. to support smooth and efficient check in and check out. Ensure that guest preferences are delivered appropriately.
- Maintain high standard level of Discipline, hygiene, grooming, appearance, posture and attitude.
- Maintain congenial relationship within Rooms Division as well as other departments in the hotel.
- Maintain sufficient amount of money, number of coins and notes for each denomination are available in his / her cash float during their shift to accommodate foreign exchange and cash transaction.
- Assist guests during check in process ensure complete guest information is obtained based on Registration Card and billing arrangement is established according to FO policies and procedures.
- Deliver courteous services to guests; respond promptly and tactfully to guest complaints, requests and inquiries at all times. Always provide excellent services to maintain guest satisfaction. Escort guest to the room when needed.
- Maintain a proper Club Floor Desk logbook, record any discrepancies and matters for follow up. Utilize additional remarks in Springer Miller Systems appropriately and ensure that traces are properly performed and filed.
- Always address guests by name appropriately.
- To utilize guest comment log book for any complaints, and recommendations for product / service improvement from guests.
- To be fully conversant with Frequent Flyer Program outline by Mandarin Oriental Hotel group.
- To be familiar with all with all hotel facilities and services. Actively Up Sell Hotel facilities programme (FOCUS).
- Accurately posts guests’ checks and city ledgers, ensures that all checks are filed properly to the respective guest folder.
- Provide guest with safe deposit boxes services whenever required.
- Assist guest during checks out process and ensure proper billing arrangements are provided.
- Performs an Employee Audit by the end of each shift, ensure that all supporting documents are attached accordingly and submits net cash taking to the Safe Box.
- All irregularities and discrepancies must be brought to the attention of Club Floor Manager or Front office Manager.
- To adhere to the policies, procedures and rules outlined in the Employee Handbook - CLA.
- Attends training conducted by Learning & Development Department or any other Trainer/Manager.
- To carry out any other duties and responsibilities related to the job assigned by Club Floor Manager or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel.
- To ensure that Legendary Quality Experience Standards are fully implemented and exceed guests’ expectations.
- To ensure that the health and safety company standards are maintained and carried out
- They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- Set up tables as per the standard.
- To deliver the correct order to the table.
- To suggest and correctly take Club Floor food and beverage order and communicate with Kitchen for any guests’ special request and dietary requirements.
- To prepare the pantry and side station assigned with sufficient _Mise en Place._

**As Club Floor Executive, we expect from you**:

- Have a minimum of 1-year experience in similar position, preferably in luxury environment
- Reading, writing and oral proficiency in the English language.
- Willing to work a flexible schedule and holidays.
- Be a self-motivator and motivator of others
- Work in a safe, prudent and organized manner.

  • Executive Club Lounge Agent

    4 weeks ago

    Jakarta, Indonesia Swissotel Nusantara Full time

    Executive Club Lounge Agent - Penempatan di IKN "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud...

  • Chief Executive Officer

    2 days ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: As a powerful testament, an astounding 54% of national Club alumni have expressed that the Club has had a life-altering impact on them. This highlights the incredible opportunity that awaits you and your team to make a profound and transformative difference in the lives of our youth, which will undoubtedly bring about profound and lasting...

  • Concierge, Fo, Executive Club Lounge Supervisor

    4 weeks ago

    Jakarta, Indonesia Swissotel Nusantara Full time

    Concierge, FO, Executive Club Lounge Supervisor - Penempatan di IKN "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be...

  • Cdp Hot Kitchen

    6 days ago

    Jakarta, Indonesia Bali Coffee Club Full time

    About Bali Coffee Club Bali Coffee Club is part of BVR Group Asia who dedicated ourself with the best quality of coffee beans. We are committed to working with Farmers whom we know and trust, to ensure that our quality standard starts with the soil, continue through the harvest, and end with a great cup of coffee. Our restaurant is currently looking for...

  • Quality Assurance Representative

    5 days ago

    Jakarta, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Personal Trainer/fitness Coach

    7 days ago

    Jakarta, Indonesia PT ASIA FITNESS INDONESIA (ANYTIME FITNESS) Full time

    As Personal Trainer, your responsibilities are: - Engaging with members on the gym floor - Conducting fitness consultations - Developing and delivering 1 on 1 PT sessions - Assist with conducting fitness classes - Being involved in club events and programs - Promoting and selling personal training programs and services - Developing safe, exciting, and...

  • Test Floor Process Engineer

    1 week ago

    Jakarta, Indonesia Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Test Floor Process Engineer

    1 week ago

    Jakarta, Indonesia Micron Semiconductor Asia Operations Pte. Ltd Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Director Organizational Development

    5 days ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Assistant Manager

    6 days ago

    Jakarta, Indonesia Prudential Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Partnership Executive

    2 days ago

    Jakarta, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Account Executive

    1 week ago

    Jakarta, Indonesia PT. OVAL INVESTASI INDONESIA Full time

    PT. OVAL INVESTASI INDONESIA is a company based on financial management. We are an internationally based company. our company is dedicated to helping members achieve their financial goals and expectations by continuously working together to unlock their profit potential in domestic and international markets. Open Recrutment : Business Development...

  • Account Executive

    3 days ago

    Jakarta, Indonesia PT. OVAL INVESTASI INDONESIA Full time

    PT. OVAL INVESTASI INDONESIA is a company based on financial management. We are an internationally based company. our company is dedicated to helping members achieve their financial goals and expectations by continuously working together to unlock their profit potential in domestic and international markets. Open Recrutment : Business Development...

  • Campaign and Partnership Executive

    7 days ago

    Jakarta, Indonesia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Sports and Events Supervisor

    3 days ago

    Jakarta, Indonesia PT Mitra Konsep Nusantara Full time

    We are looking for an enthusiastic **Sports and Events Supervisor** to lead and coordinate all sports-related activities and events within our exclusive club. In this role, you’ll ensure smooth operations, organize exciting tournaments, and create unforgettable experiences for our members. **Key Responsibilities**: - Oversee and organize sports events,...

  • Marketing Communication Executive

    6 days ago

    Jakarta, Indonesia Novotel Jakarta Cikini Full time

    **Job Description**: Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Executive Housekeeper

    6 days ago

    Jakarta, Indonesia Novotel Jakarta Cikini Full time

    **Job Description**: Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

  • Director Governement Relations

    7 days ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...

  • Housekeeping Shift Leader

    5 days ago

    Jakarta, Indonesia Mercure Jakarta Pantai Indah Kapuk Full time

    **Job Description**: - Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set - Attend to reports on...

  • Mgr Ops

    2 days ago

    Jakarta, Indonesia Boys & Girls Clubs of America Full time

    Overview: Boys & Girls Clubs of America is the nation's premier youth development organization. Our programs, training and services impact nearly 4 million children and teens every year. We are always looking for qualified professionals with a passion for improving young lives, as a member of our national staff. We have strong values, embrace diversity and...