Csm Director Home

2 weeks ago

Jakarta, Indonesia GfK Full time

Country

Indonesia

Job Family

Commercial

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

**Job Description**:
Job des:

- Provide direct support to the CSM Directors in ensuring high levels of service is provided to maximize Client sales and Retailer/panelists (Chain) acquisition, retention and maintenance in the GfK panel and contract renewals for Indonesia market
- Responsible to manage and grow new/existing set of accounts (HA clients) and manage group of accounts and portfolio of business within the Home and Living industry.
- Overall responsible for revenue generation/maintenance, overall client satisfaction/delight (Client NPS), relationship management and delivering exceptional insights, consulting and value to client.

Client Deliverables
- Streamline and manage quality checks of final data, report and presentation before delivering to clients as final gate and check point based on industry and retail insights.
- Investigate and manage client escalation, relationships and impression on all data, report and insights while staying true to GfK standards and credibility with client/industry.
- Collaborate with regional team to execute global and regional account services priorities and adhere to one GfK standards globally and regionally.

Team Collaboration and Support
- Strengthen relationship with peers and other functions and steer as senior leadership member of Philippines business (must be able to collaborate and work as one team for wider business)
- Develop and manage team from talent recruitment, development and management. Act as cultural change agent to drive progressive and agile management in workplace.
- Work smoothly with teams, peers and other functions, building strong relationships, and making an impact for business (must be able to collaborate and work as one Philippines team for wider business incl. regional and global teams)
- Develop and manage a lean team from talent attraction, management and development and have strong business ethic and integrity managing the business streams in the Indonesia.

Key Interfaces
- Local business colleagues within the country, regional and global associates in GfK
- Set list of clients/accounts in Indonesia

Skills required
- Standard office packs, GfK systems (willingness to learn) and previous retail experience on retail/POS report construct (experience in retail/brand background).
- Sound analytical and problem solving skills (be the solution and not the problem). Able to deliver compelling and insightful presentations to clients and showcase client-value.
- Excellent networking, sales and negotiation skills.
- Digitally savvy, and keen to maintain GfK brand and point of view at major social networks (i.e. LinkedIn). Scout for opportunities in industry speaking/seminars.
- Must have great soft skills to be able to relate to different retailer segments and their top contacts. Being street-smart and able to hustle when needed.
- Must be fluent in both written and spoken English

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-sta

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