Sr Customer Success Engineer
3 weeks ago
**Your role at Dynatrace**:
- Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values.
- Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations.
- Strategize on the overall technical objectives and long-term goals of the team.
- Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements.
- Provide web-based training to user groups to support organizational adoption.
- Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes.
- Providing coaching to TAMs to help them grow in their technical knowledge and personally.
- Function as a frontline technical resource for “best practice” and informal customer questions.
- Engage with customer support as a customer advocate to ensure speedy resolution of customer issues
- Engage with Product management as the customer advocate on product roadmap discussions.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Maintain current functional and technical knowledge of Dynatrace products and services.
- Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution.
- Help communicate, escalate and advocate on behalf of the customer.
- Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
- Help customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.
- Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.
**What will help you succeed**:
**Education**:
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- Work experience 4+ years of experience
- Experience working with large enterprise customers, including executive leadership
- Demonstrated ability in leadership, mentorship, and organizational behavior
- A track record of going above and beyond for your team and customers
- Ability to manage executive relationships and discussions (VP/CxO)
- Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self-direct
- Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace
- Willingness to learn new technologies and resolve complex technical issues
- Professional Level Dynatrace certification (or get certification within six months)
- Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s,)
- Strong technical understanding and experience in SaaS industry
- Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
- Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
- Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environment
**Why you will love being a Dynatracer**:
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
**Discover more perks & benefits**:
-
Sr Qs Engineer
6 days ago
Jakarta, Indonesia PT Berca Buana Sakti Full timeSr QS Engineer - Bachelor's Degree in Civil Engineering - At least 5 years of working experience for construction company as a related position - Good understanding of Indonesian construction standards and product - Good command in English, both oral and written - Willing to be placed at all Project Berca Buana Sakti - Can join immediately
-
Customer Success
2 weeks ago
Jakarta, Indonesia NOBI Full timeCompany Description NOBI helps people easily get more from their crypto asset & simplify their crypto investment experience. Our engineering team run hundreds of blockchain nodes, integrates with numerous DeFi smart contracts and run numerous real time robo trading to simplify the life our customers. We’re here so that everyone can be part of the global...
-
Sr. Customer Success Executive
1 day ago
Jakarta, Indonesia Qraved Full timeCompany Description Qraved is the fastest growing startup in F&B technology based in Indonesia. Our mission is to make life tasty and help everybody have a great time with their friends, family, and loved ones. Whatever the place, we know that people are always going out, and we are focused on making that experience great by focusing on personalized...
-
Sr. Mechanical Engineer
8 hours ago
Jakarta, Indonesia PT. Depriwangga Engineering Full timeSr. Mechanical Engineer - Bachelor degree of Mehanical Engineering - Min 8-10 Years in oil & Gas - Demonstrable experience in the hydrocarbon processing industry and major PROJECTS - Computer Skill Software - Capable of Standarts normally used in Oil & Gas - Fluent in English both Written and Oral - Possible to working under-pressure and time - limit...
-
Sr. Pipeline Engineer
8 hours ago
Jakarta, Indonesia PT. Depriwangga Engineering Full timeSr. Pipeline Engineer - Bachelor degree of science degree or in Mechanical Engineering - Min 8-10 Years in oil & Gas in - Experience in design offshore oil and gas applicable experience in the design oil and gas subsea pipeline systems Computer Skill Software - Capable of Standards normally used in Oil & Gas - Fluent in English both Written and Oral -...
-
Sr. Process Engineer
8 hours ago
Jakarta, Indonesia PT. Depriwangga Engineering Full timeSr. Process Engineer - Bachelor degree of Chemical Engineering - Min 10 Years in oil & Gas - Experience in FEED, Process Simulation, compression and gas Processing system design pipeline hydraulics preparation of PFDs, UFDS, PRIDS - Computer Skill Software - Capable of Standarts normally used in Oil & Gas - Fluent in English both Written and Oral - Possible...
-
Customer Success
3 weeks ago
Jakarta, Indonesia MileApp Full time**What You’ll Be Doing**: - Develop and maintain strong relationships with assigned customer accounts - Create and execute customer onboarding plans tailored to specific business needs - Monitor customer health metrics and proactively address potential issues - Conduct regular check-ins and business reviews with key stakeholders - Collaborate with...
-
Sr Customer Success Executive
6 days ago
Jakarta, Indonesia SalesCandy Full timeReporting Head of Customer Success Key Accountabilities Onboarding account & training users User support User's adoption of new or under-utilized features Defining and monitoring customer success Account renewal billing Account analytics UAT Key Responsibilities Submit discovered bug to the developer once confirmed that it is not a feature. Work...
-
Sr. Civil Engineer
8 hours ago
Jakarta, Indonesia PT. Depriwangga Engineering Full timeSr. Civil Engineer - Bachelor degree of Civil Engineering - Min 8-10 Years in oil & Gas - Responsible for civil/structural design including, calculating, analyzing and specifying instrumentation appropriate for control of rotating equipment, vessels, and piping systems for the facilities - Computer Skill Software - Capable of Standarts normally used in Oil &...
-
Sr. Engineer, New Product Management
6 days ago
Jakarta, Indonesia Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Sr. Estimator
6 days ago
Jakarta, Indonesia PT Berca Buana Sakti Full timeSr. Estimator - Bachelor's Degree in Civil Engineering - At least 5 years of working experience for construction company as a related position - Good understanding of Indonesian construction standards and product - Good command in English, both oral and written - Willing to be placed at all Project Berca Buana Sakti - Can join immediately
-
Sr. Engineer
3 days ago
Jakarta, Indonesia Copper Gold Mining Full timeSr. Engineer - Process - A Bachelor degree in relevant engineering discipline; Technical/ Operation role must have Process Operations or Advanced Technology background with relevant academic and industry experience in managing hydro-metallurgical extraction of Gold, Silver and other precious materials and in working on pertinent software; - At least 7...
-
Customer Success Supervsior
2 days ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...
-
Customer Success Associate
2 weeks ago
Jakarta, Indonesia Cultivate Full time**cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...
-
Customer Success
5 days ago
Jakarta, Indonesia PT Majoo Teknologi Indonesia Full time**About the role**: As Customer Success agent, you’ll be part of our revenue generating activity, specifically enhancing the use of our features by majoopreneurs. You’ll main responsibility is to convince majoopreneurs to maximize their utility of our products. To succeed, you’ll have to utilize your expertise in salesmanship through upstanding...
-
Enterprise Customer Success Manager
4 weeks ago
Jakarta, Indonesia Datadog Full timeAs an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating...
-
Customer Success Associate
5 days ago
Jakarta, Indonesia paper.id Full timeBecome a trusted advisor to our clients and ensure they are successful on our platform Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty Provide on-the-spot onboarding and training to customers Proactively spot and correct any issues that could affect customer satisfaction or...
-
Customer Success Account Manager
5 days ago
Jakarta, Indonesia Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Nimbly Full timeWe are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines...
-
Customer Success Manager
8 hours ago
Jakarta, Indonesia Adjust Full timeAdjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support._ - Adjust is a subsidiary of AppLovin (Nasdaq: APP), a...