Incident Response Customer Support

4 months ago


Jakarta, Indonesia PT. Sinar Jernih Suksesindo Full time

Incident Response Customer Support (Psychology Graduate)

We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team.

The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response and to provide emotional support for customer in distress during such events, communicate with empathy, whilst supporting the team to organize the escalation procedure as necessary. They will be equipped with a relevant training specified for this purposes i.e., related with trauma-management response, counselling communication skills, etc.

1. Bachelor's degree in Psychology (S1), with minimum 2.75 GPA

2. English proficiency is mandatory, in speaking, listening, and writing.

3. Open for fresh graduate with skills to communicate with empathy, meaningful participation in social / humanitarian activity would be an advantage, i.e., as a committee/volunteer. Interested with Customer Service role, working with target and in a fast-pace environment.

4. Typing skills and attention to details are very important

5. Willing to work with the shift arrangement, working together within Incident Response Team to ensure accessibility for supports are available for customers.

**Job Types**: Full-time, Contract

**Salary**: Rp5,000,000 - Rp6,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Psychology graduate?
- Are you willing to work in shift? (Nigh Shift Included)
- Are you willing to join ASAP (no notice period)?

**Education**:

- S1 (required)



  • Jakarta, Indonesia PT. Sinar Jernih Suksesindo Full time

    Incident Response Customer Support (Psychology Graduate) We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team. 1. Bachelor's degree in Psychology (S1), with minimum 2.75 GPA 2. English proficiency is mandatory, in speaking, listening, and writing. 3. Open for fresh graduate...

  • Customer Service

    4 months ago


    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    Hi, We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team in South Jakarta. Position: Incindent Response Customer Support (Psychology Graduate) The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be...

  • Customer Care

    4 months ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    Customer Service to join with the Incident Response (IR) Team, specifically to support in staying ahead of any risk that might occur during the incident - Provide excellent customer service to our consumer and partners base **Requirement**: - **Bachelor Degree - Psychology, with minimum GPA 2.75.**: - _**English proficiency is mandatory**_ - _Open for...


  • Jakarta, Indonesia Koperasi Simpan Pinjam Sinergi Dana Cipta Full time

    Persyaratan S1 - Psychology with minimum 2.75 GPA English & Bahasa proficiency with both clear articulation and written are mandatory. Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage. Excited with Customer Service role, Accustomed in working with target and in a fast-pace...

  • Customer Care

    4 months ago


    Jakarta, Indonesia Sinergi Performa Cipta Full time

    **Requirement**: - **Bachelor Degree - Psychology, with minimum GPA 2.75.**: - _**English proficiency is mandatory**_ - _Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage_. - Excited with Customer Service role, working with target and in a fast-pace environment - Fast & Accurate...


  • Jakarta, Indonesia Sinergi Performa Cipta Full time

    **Requirement**: - **Bachelor Degree - Psychology, with minimum GPA 2.75.**: - _**Able to speak English (able to answer questions in English) i a mandatory**_ - **Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian activity would be an advantage.**: - Excited with Customer Service role, working with target and...


  • Jakarta, Indonesia PT Magada Tirta Amerta Full time

    Hi, We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team in South Jakarta. The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response and to provide emotional support for...


  • Jakarta, Indonesia PT Magada Tirta Amerta Full time

    Hi, We’re currently assisting our client, A Multinational Technology Company to find talents to be part of their Incident Response Team in South Jakarta. The role requires education background in Psychology (S1). This is different than customer support in general sense, as they will be specialized to incident response and to provide emotional support for...

  • Incident Response

    4 months ago


    Jakarta, Indonesia Crypto.com Full time

    **Responsibilities**: - Report to Senior Manager to facilitate all phases in the incident response lifecycle - Involve in various incident prevention projects to improve Security posture Preparation - Understand different regulatory and compliance requirements like critical time to report, escalation flows, etc. - Take part in self-assessment exercises...


  • Jakarta, Indonesia PT SPC Full time

    **Criterias & Requirements**: - S1 Psychology with minimum 2.75 GPA (mandatory) - English & Bahasa proficiency with both clear articulation and written are mandatory. - Open for fresh graduate with skills to communicate with empathy, volunteer in social/humanitarian - activity would be an advantage. - Excited with Customer Service role, - Accustomed in...


  • Jakarta, Indonesia PT Binajasa Sumber Sarana Full time

    Have an experience as a customer service - Customer Service to join with the Incident Response (IR) Team specifically to support in staying ahead of any risk that might occur during the incident. **Job Type**: Contract Pay: Rp5,200,000 per month Ability to commute/relocate: - Jakarta: Reliably commute or planning to relocate before starting work...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. RESPONSIBILITIES - Assist in triaging security alerts and...

  • Incident Manager

    4 months ago


    Jakarta, Indonesia Coda Payments Full time

    **What we do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...

  • Incident Manager

    4 weeks ago


    Jakarta, Indonesia Philip Morris International Full time

    At PMI, we’ve chosen to do something incredible! We’re totally redefining our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space...

  • Incident Management

    4 months ago


    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Helpdesk Support

    4 months ago


    Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : Helpdesk Support RESPONSIBILITIES - Give...


  • Jakarta, Indonesia ATI Business Group Full time

    To serve as Amadeus system users’ point of contact and ensure the timely resolution of reported functional and technical issues. Liaise with the representatives of the Local market, Get expert teams Teams, and providers (airlines, hotels), as the case requires, to ensure fast and effective delivery of service to the customer base in the region. You will...


  • Jakarta, Indonesia PT ALTO Network Full time

    COMPANY DESCRIPTION ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond. DESIGNATION : IT Application Support...

  • L1 Desktop Support

    1 day ago


    Jakarta, Indonesia amIT Global Solutions Sdn Bhd Full time

    Engineer is a key technical resource, providing higher-level support and problem resolution for complex issues. They are responsible for ensuring the stability and reliability of on-site IT infrastructure and services. Key Responsibilities: - Advanced Technical Support: Provide second-level support for escalated issues, including in-depth...

  • Customer Service Agent

    4 months ago


    Jakarta, Indonesia Pure DC Full time

    **Join us on our mission to make the world a better place ** Are you looking for a rewarding career where you can make the most of your skills and talents in an organisation that’s serious about sustainability? **About Us** We are an innovation driven digital infrastructure organisation of industry leading experts in intelligent design, engineering,...