Site Wellbeing Program Manager, Indonesia

4 days ago

Jakarta, Indonesia TikTok Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Trust & Safety (T&S) team plays a critical role by helping to ensure that TikTok is a safe platform for users to express themselves and enjoy the content.

Our Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global strategy and programs for all T&S teams. These are designed to support and promote positive physical and psychological health, as well as healthy working environments, especially for those who work with potentially harmful content and for both in-house teams and business partners.

As a Wellbeing Site Manager, your role is critical in bridging communication between the T&S Operation and the Global Wellbeing teams to pinpoint ways to improve our overall programming and serve the mental health needs of our employees at a customized site level. Further, you ensure wellbeing programming is consistent with the global framework and delivered effectively by working closely with the key site managers and regional leads.

Role and Responsibilities
- Staff well-being program initiatives, participation rates, and report site health.
- Set and monitor productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site support.
- Build deep knowledge expertise at site level to recommend effective wellbeing programming interventions, customized to cultural and business needs
- Provide psychoeducational training surrounding mental health to the site.
- Organize in collaboration with the local wellness ambassadors/ HRs to promote well-being via evidenced-based initiatives.
- Ensure compliance to local legal and regulatory standards related to employee psychological health and safety.

**Qualifications**:
**Essential**:

- Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour-related field;
- Full unrestricted license to practice
- 2+ years’ experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context;
- Experience providing consultancy on complex topics to a range of stakeholders;
- Strong working knowledge of Operations metrics and structure
- Willingness to travel (approximately 10% post-COVID)

**Desirable**:

- Strong working knowledge of trust and safety operations workflows and experience developing and evaluating behavior change interventions in applied settings.

The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required. Please Note: this position will, at times, include working with content and materials that may be offensive or sensitive to some people.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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