Customer Service Desk Staff

4 months ago


Balikpapan, Indonesia Sinarmas Land Full time

**Job Descriptions**:

- Provide information and assistance needed by customers in accordance with standard operating procedures (SOP).
- Ensure customer satisfaction by responding to their inquiries.
- Coordinate with other divisions to resolve customer complaints.
- Record the customer complaint and prepare the complaint reports on daily basis.
- Prepare units before handover and serve customers during handover.

**Job Qualifications**:

- Minimum Diploma degree in any major.
- Minimum 1 year of working experience in related field.
- Computer literate (Ms. Office).
- Experienced in dealing with customers.
- Comfortable working in the service industry.
- Willing to be placed in Balikpapan.


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