Academic Operations Officer English Academy

6 days ago


Jakarta, Indonesia Ruang Raya Indonesia Full time

specifications
- Monitor progress reporting in all additional classes.
- Develop and maintain effective schedules for all additional classes.
- Collaborate with other stakeholders for agendas related with additional classes, materials used & teachers plotting for the classes.
- Ensuring all documentations needed for all classes are present and complete to be used by other stakeholders.
- Monitor and drive implementations of SOPs in additional classes.
- Taking on ad-hoc projects related to operations of English Academy.

qualifications
- Bachelor’s degree in business, product management, operations, or a related field.
- Minimum 1-2 years of experience in operations or a similar role, preferably in education technology or service-oriented industries.
- Strong understanding of operations, with experience coordinating with stakeholders from the customer experience team and sales team.
- Proven experience with issue escalation and resolution processes.
- Strong problem-solving skills, with the ability to manage multiple projects and initiatives simultaneously.
- Excellent communication and interpersonal skills, with a focus on collaboration and innovation.
- Can join the team ASAP



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