Field Account Services Representative

4 months ago

Jakarta, Indonesia Caterpillar Full time

**Career Area**:
Finance

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary**

Perform and support various accounts receivable management efforts for healthy portfolio for Caterpillar Financial Services Corporation.

**What You Will Do**

1.Perform collection on delinquent active and deficiency contracts through any valid communication means and field visits.
2.Recommends, leads and conducts recoveries of assets or repossession of equipment, which includes arranging legal correspondence and transportation and safe storage of the equipment.
3.Reports and recommends additions, removal and changes to the Potential Credit Loss Report.
4.Develops and nurtures a strong working relationship with Dealer, Territory Managers and customers for an coverage portfolio.
5.Coordinates timely resolution and escalation of customer service issues on active past due and deficiency accounts.
6.Reports individual collection activities to the Manager and management on regular basis and as requested, through internal reporting system.
7.Provide timely reporting of repossessed assets and deficiency accounts being referred for legal action to other business units as required, including Remarketing and Legal.
8.Understands the established continuous improvement objectives for the department. Measures progress toward the continuous improvement standards and ensure that the necessary measurements are maintained. Participates in the resolution of any identified problems. Analyzes data and makes all business decisions based on such analysis.

**What You Have**
- A 4-year college or university degree in any discipline.
- Equivalent experience of early and long default arrears accounts collection for consecutive 4-5 years are recommended.
- Experience in successful collaboration with legal counsel in legal actions (PKPU and bankruptcy) and recovery of asset through fiduciary action.
- Other skills:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Focuses activities on developing and maintaining positive customer relationships.
- Cites the cost and benefits of good versus poor customer service.
- Knowledge to analyse and summarize past due customer data.
- Prepare and recommends any waiver case to manager and management.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Provides a quality of service that customers and business partners describe as excellent.
- Responds to unexpected customer and business partner requests with a sense of urgency and positive action.
- Provides direct service to internal or external customers and business partners.
- Documents complaints in a timely manner.

**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
- Explains characteristics and steps in an effective decision-making process.
- Identifies issues and communicates with others when a decision needs to be made.
- Names decision makers in own environment and cites examples of past decisions.
- Describes types of decisions incumbent may and may not make in own job or function.
- Delivers helpful feedback that focuses on behaviours without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Identifies and documents specific problems and resolution alternatives.
- Examines a specific problem and understands the perspective of each involved stakeholder.
- Develops alternative techniques for assessing accuracy and relevance of information.
- Helps to analyse risks and benefits of alternative approaches and obtain decision on resolution.
- Uses fact-finding techniques and diagnostic tools to identify problems.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with customers, business partners and peers.
- Provides prompt and effective responses to client requests and interactions.
- Monitors client satisfaction levels on a regular basis.
- Alerts

  • Customer Service Representative

    4 months ago

    Jakarta, Indonesia PT Asando Karya Full time

    Join Our Team as a Customer Service Representative at PT Asando Karya! About Us: PT Asando Karya working closely with our BUMN Business Partners in the insurance field are seeking talented individuals to join our team as a Customer Service Representative and become a part of our success. Job Title: Customer Service Representative Location: Menteng area,...

  • Field Service Technician

    4 months ago

    Jakarta, Indonesia BOBST Full time

    Field Service Technician BID - PT. Bobst Jakarta The Field Service Technician is at the core of an extensive support network of service personnel worldwide. This trusted advisor is the key customer representative, responsible for confirming, clarifying and meeting the customers’ expectations at every stage of contact and on every service project relating...

  • Field Service Engineer, Velys

    4 months ago

    Jakarta, Indonesia Johnson & Johnson Full time

    **Position Summary**: - Johnson & Johnson Sdn Bhd is recruiting for a (1) Field Service Engineer, located in Jakarta, Indonesia. - Under limited supervision, the Individual is responsible to manage the customer support system in the installation, service, and repair of all VELYS Robot/capital products. Responsible for interaction with customers over the...

  • Senior Client Service Representative

    4 months ago

    Jakarta, Indonesia Sonoco-Trident Full time

    We do this by delivering the following services: Pre-press which includes Artwork and Colour Separation; Digital Services that include 3D, Animation and e-Commerce Imagery; Creative Services such as Creative Design Adaptation, Retouching and Mock Ups; Technology Services that help manage workflows and Business Analysis. **Role Description**: Working within...

  • Senior Field Service Engineer

    1 day ago

    Jakarta, Indonesia ABB Full time

    **Senior Field Service Engineer**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Field Service Representative

    4 months ago

    Jakarta, Indonesia Solar Turbines Full time

    Career Area: Manufacturing & Supply Chain **Job Description**: Job Purpose This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out services and commissioning activities on Solar gar turbine...

  • Field Service Technician, Electrical

    4 months ago

    Jakarta, Indonesia BOBST Full time

    **APPLY NOW** The Field Service Technician is at the core of an extensive support network of service personnel worldwide. This trusted advisor is the key customer representative, responsible for confirming, clarifying and meeting the customers’ expectations at every stage of contact and on every service project relating to our machine. Field Service...

  • Field Service Engineer

    4 months ago

    Jakarta, Indonesia Elekta Full time

    Are you a current Elekta employee? Find Jobs - Elekta Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity...

  • Field Sales Representative

    4 months ago

    Jakarta, Indonesia Klara Cosmetics Full time

    **Company**: Klara Cosmetics **Location**: Jakarta, Indonesia (Multiple Positions Available) **About Us**: Klara Cosmetics is a leading provider of premium beauty products, renowned for our commitment to quality and innovation. Our latest offering, the Ultimate Honey Growth Set, features a luxurious blend of premium honey from New Zealand, designed to...

  • Field Service Engineer

    6 months ago

    Jakarta, Indonesia ABB Full time

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Key Account Representative

    4 months ago

    Jakarta, Indonesia Kenvue Full time

    Description Kenvue is currently recruiting for: Key Account Representative. This position reports into Key Account Manager and based in greater Jakarta **Who we are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®,...

  • Service Account Manager

    5 months ago

    Jakarta, Indonesia GE HEALTHCARE Full time

    **Job Description Summary**: Service Account Manager (SAM) is responsible to independently build, lead, maintain and strengthen the relationship between GE Healthcare and hospital management and key stakeholders in strategic accounts. Responsible for creating and winning sales opportunities for support service/digital solutions in these accounts and may...

  • Health Representative

    4 months ago

    Jakarta, Indonesia Pfizer Full time

    The Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of medicines and innovative digital service that will help elevate Health Care...

  • Field Service Engineer

    4 months ago

    Jakarta, Indonesia GE HEALTHCARE Full time

    **Job Description Summary**: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to,...

  • Field Service Engineer

    4 months ago

    Jakarta, Indonesia ABB Full time

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Aftermarket Services Representative

    4 weeks ago

    Jakarta, Indonesia Caterpillar Full time

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Services Sr. Account Executive

    4 months ago

    Jakarta, Indonesia SAP Full time

    **We help the world run better** The Senior Services Account Executive has high influence on the development and growth of new Services business and develops and maintains effective relationships with senior executives in assigned account(s). They are accountable to ensure business growth through business development activities and ensure they are delivered...

  • Senior Service Sales Representative

    4 months ago

    Jakarta, Indonesia Siemens Healthineers Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...

  • Senior Customer Service Representative

    4 months ago

    Jakarta, Indonesia International Flavors & Fragrances Full time

    IFF is a global leader in Food Ingredients and Flavors, and we are looking for a dynamic individual to join our team as **Senior Customer Service Representative.** If you are ready to join a **Great Place To Work-certified** organization and one of the world’s largest and most successful Flavors & Fragrances companies, we invite you to apply! **Your...

  • Sales Representative

    4 months ago

    Jakarta, Indonesia PT MORNING GLORY STATIONERY INDONESIA Full time

    Job Overview: We are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating new business opportunities, building and maintaining customer relationships, and achieving sales targets. This is an exciting opportunity to work in a fast-paced and dynamic sales...