Cmru Ops Support

4 days ago


Jakarta, Indonesia Citi Full time

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and prepare presentations for stakeholders
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Provides memo data entry as per requested by stakeholders and ensuring no pending, delayed, and error process while submitting the memos
- Provides month end reporting of memo data entry and submit it to Finance, by monthly basis
- Maintain record management related memo data entries as per required by regulatory and City policies
- Provides FCCL (Foreign Currency Cross Ledger) reconciliation to TSU (GCG Treasury Ops) in timely manner and escalating any above threshold FX balance to TSU
- Provides settlement of Citishare invoice and ensuring the process are in place in timely manner
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- Previous relevant experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Office
- Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
- Ability to multi-task and manage multiple projects simultaneously
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting


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