Customer Service

2 weeks ago


Semarang, Indonesia PT SPC Full time

**General Overview of the job**:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisorPerform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
- Perform Sales of products/promotion/pheriperals for partners/customers

**Essential Experience / Criteria**:

- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work in the shifting schedule
- Experience in the customer service area
- Clear Articulation and good communication in Bahasa-Sense Of Empathy-Able to set a friendly tone (Smiling Voice)-Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%

**Must have**:

- Customer Service - Customer handling, product information, complaint handling, registration support
- Fast response, effective and efficient in working
- Basic selling skill / up-selling or cross-selling

**Job Types**: Full-time, Contract
Contract length: 6 months

**Education**:

- D1-D4 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Selling/Cross-selling or Up-selling: 1 year (preferred)

**Language**:

- Basic English (preferred)


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