Customer Service

2 months ago

Semarang, Indonesia PT Surya Digital Teknologi Full time

Surya Digital Teknologi is a digital agency based on Indonesia. We specialize in creating mobile apps, websites, and software solutions including recruitment solution for large, medium, and small businesses. We aim to automate your tasks and help you achieve better results, giving you more time to focus on what matters the most. We take pride in being responsive and reliable. Our clients have experienced our commitment to IT services and recruitment firsthand. Let us show you what matters most - your success

Currently, we are looking for a **Customer Service** interested in managing our incoming calls.

**What You Will Do**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Contribute to team and organizational improvements in process and infrastructure
- Follow industry best practices

**Requirements**:

- At least 2+ years of working experience in a similar customer service role
- English-fluency
- Willing to work in a shift schedule
- A strong ability to communicate effectively with a diverse range of people from all backgrounds, at all levels including senior management
- A very high attention to detail
- An ability to understand and live the businesses values, as a key representative of the brand when communicating externally
- Willing to work according to Australian Time

**Perks and Benefits**:

- Work-life balance (No need to work outside of your 8 hours/day)
- 20 days of Paid Annual Leave, 10 Days of Paid Sick Leave, Paid Australian Holiday
- Government Endorsed Leave (Maternity, Wedding, Mens, etc)
- Team Building Events (Company Dinner, Charity Events, Company’s Outing, Ice Breaking Activity)
- Personal development benefits (Paid Course, Sharing Session)
- Personal Business Funding
- Potential paid work visit to Australia
- Referral Fee of IDR 4 Mills
- Free food and beverages
- Performance bonus
- Health and wellness benefits (BPJS Kesehatan dan Ketenagakerjaan)
- Ied Fitri Bonus (THR)

Ability to commute/relocate:

- Semarang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- D1-D4 (preferred)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English (required)

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