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Desktop Support Engineer

5 months ago

Jakarta, Indonesia Sharp Brains Ltd Full time

Field Service Partner resources are expected to be Bilingual and should have the ability to read, write and speak in the local language of the site being supported as well as English in order to communicate with the Internal Teams
- Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction.
- Hands on with Authentication protocols, Azure AD, AD, MDM solutions (like Intune), Ticket registration system, Printers, Scanners, Remote controlling tools, UC tooling/environments, PC, Mac and mobile.
- Basic understanding of infrastructure, network and data security components
- Provide support for client end user devices such as laptops, Desktops and peripherals (Dell, HP, IBM, Lenovo, Apple), Mac & iOS devices (iPhone/iPad), Printers, Plotters, Digital Signage, Cameras, Video Conferencing equipment’s etc.

**Job Type**: Contract
Contract length: 12 months

**Salary**: Rp7,496,825 - Rp10,495,555 per month