L1 Desktop Support

2 days ago


Jakarta, Indonesia amIT Global Solutions Sdn Bhd Full time

Engineer is a key technical resource, providing higher-level support and problem resolution for complex

issues. They are responsible for ensuring the stability and reliability of on-site IT infrastructure and

services.

Key Responsibilities:

- Advanced Technical Support: Provide second-level support for escalated issues, including

in-depth troubleshooting and problem-solving for hardware, software, and networkrelated

incidents.
- Project Implementation: Participate in the planning and execution of IT projects, ensuring

successful deployment and integration of new technologies and systems.
- Service Improvement: Analyze recurring problems to identify root causes and implement

permanent solutions to enhance service quality and user satisfaction.
- Training and Mentoring: Offer guidance and training to L1 support engineers and endusers,

promoting best practices and knowledge sharing.
- Vendor Coordination: Liaise with external vendors and service providers to resolve

complex issues and maintain service level agreements.
- Incident Management: Oversee the incident management process, ensuring timely

resolution and communication with stakeholders.
- Documentation and Reporting: Maintain accurate documentation for system

configurations, changes, and incident reports. Provide regular reports on incident trends

and service performance.

**Requirements**:

- Experience in IT support, with a focus on on-site support services.
- Strong technical knowledge of IT infrastructure, including hardware, software, and network

systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with the ability to interact effectively with

team members and end-users.
- Relevant certifications in IT support and service management are preferred.

**Job Type**: Contract
Contract length: 12 months

Work Location: In person



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