Senior Client Manager

5 days ago

Jakarta, Indonesia Edelman Full time

The Senior Client Manager (SCM) is responsible for managing overall account team performance as it relates to client service and quality control on multiple, sizable pieces of business. S/he will understand Edelman’s various consulting processes/approaches and capabilities, including public engagement, message workshops, master narrative assignments, brand engagement and stakeholder mapping exercises and will recommend them appropriately to clients and lead teams on plan implementation.

**What you will be doing**:

- Leads research, planning and development of comprehensive Communications Marketing campaigns
- Oversees account teamwork quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps to client objectives within budget
- Demonstrates writing excellence when crafting internal and client correspondence, communications plans, press materials, new business proposals, etc.
- Sets and leads media relations course, including outreach plan creation, executive thought-leadership planning, drafting of materials, event management, growth of contact network and effective pitching and training of spokespersons on speeches and presentations
- Generates original ideas for sustainable online community engagement, creates and successfully integrates them into plans, measures and evaluates them against goals
- Grows network of industry clients and participates in relevant professional organizations and networking activities that will grow Edelman’s brand recognition and own reputation
- Initiates new business process, including identifying new business opportunities and helping lead the RFP response process
- Sets achievable goals and tasks, delegates opportunities and provides resources for staff to meet their goals; consistently measures and recognizes goal-achievement
- Pushes for creative ideas; is purposeful and enterprising in problem-solving; embraces diverse trends, skills, specialties and viewpoints

**What is required of you**:

- More than five years of relevant experience in Communications Marketing and/or related fields, including research, advertising, management consulting, media or publishing as Client Manager
- Bachelor’s degree in a relevant field from an accredited college or university
- Ability to manage large projects, as well as teams, on multiple sizable accounts.
- Understands clients’ businesses and their missions, as well as their key stakeholders: consumers, employees, investors, regulators, media, vendors, partners and other businesses/organizations, etc.; able to impart this knowledge to team members
- Superior written and verbal communications skills; demonstrated ability to effectively multitask, delegate and manage assignments and accurately evaluate others’ work
- Familiar with best-practice integrated Marketing Communications tactics and tools and the ability to appropriately recommend them to executive-level clients and lead the execution of all related projects in house
- Ability to act as a daily client contact for multiple clients simultaneously
- Able to manage and inspire a team and to make sound judgments on a daily basis, knowing when to seek senior counsel

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).

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